Coordinator of Case Management, Workbc Vancouver

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

Are you a dynamic achiever searching for a fulfilling opportunity?

Join the vibrant team at WorkBC Vancouver Northeast as we seek a motivated Coordinator of Case Management. Our progressive team thrives in a supportive and collaborative environment, driven by a commitment to providing heartfelt and employment support services. Upholding principles of welcoming inclusivity, we prioritize creating a workplace where everyone feels respected and valued.

**POSITION FUNCTION**:
As the **Coordinator**, you will play a key role in supporting the Manager in overseeing the development and delivery of our WorkBC Programs. With a focus on quality assurance and staff supervision, you will work closely with internal and external stakeholders, including community partners, agencies, and funders, to ensure the successful delivery of employment services to our clients and the achievement of our contractual outcomes. Your expertise in program coordination and partnership management will be essential in driving our success and helping us make a positive impact on the lives of those we serve.

**KEY DUTIES AND RESPONSIBILITIES**:
**Case Management Strategy and Implementation**
- Collaborate with the manager to develop and implement effective case management strategies, action plans, and procedures aligned with the WorkBC Program objectives.
- Review documentation to ensure compliance with quality standards and program requirements.
- Actively participate in the evaluation of the case management program, developing and implementing assessments of case management components.
- Provide recommendations for revisions to enhance the case management model and overall outcomes.
- Handle complex client cases, ensuring effective case resolution and maintaining positive client relationships.

**Team Leadership and Supervision**
- Supervise a team of employment counselors to ensure the successful delivery of case management services.
- Monitor progress against case management outcomes, emphasizing the achievement of quality standards.
- Work closely with the Manager and Training Coordinators to train, and evaluate employment counselors, focusing on enhancing the team's overall quality.
- Ensure the team receives necessary support for their roles and responsibilities.
- Provide constructive individual and team feedback and coaching to enhance performance, address challenges, and capitalize on strengths.
- Ensure staff comprehension and adherence to case management policies and procedures, maintaining high standards in service delivery.

**Collaboration and Stakeholder Engagement**
- Take the lead in fostering collaboration among employment counselors, encouraging active participation and support across various clients’ and centers’ initiatives to cultivate a culture of teamwork and shared responsibility.
- Provide coverage and support to clients as needed, ensuring their case management needs a