Support Services Supervisor

**JOB DESCRIPTION**

**Title**: Support Services Supervisor

**Hours of Work**:37.5 hours per week, Monday to Friday 8:30am to 4:30pm, some evening and weekends as needed.

**Probationary period**: 3 months

**Society Profile**: Seniors Services Society is a non-profit agency located in New Westminster, B.C. which provides support services for seniors in New Westminster to live independently, as well as housing information across BC and outreach services for seniors in the Metro
Vancouver.

**Purpose**: Within the vision and mission statements of the Society, reporting to the Programs

Manager, **the** **Support Services Supervisor** will be responsible for overseeing the Support
Services Department and its programs which support seniors in New Westminster to live independent in their own home.

**Key Work Objectives**:
**Responsible for _Supervising_ the Support Services Department including**:

- Ensures the Department is operational, evaluated, resourced and reviewed annually,
- Trains, and oversees all Department staff, contractors and ensures a supportive and collaborative teamwork environment,
- Coordinates the Better at Home Programs and other programs as required,
- Conduct client intakes for the Department, either on-site or off-site, and liaise with services offered by the society,
- Assist with outcome reports to support the Department,
- Regularly holds team meetings
- Liaise with the Program Support Worker in assignment, support and scheduling of volunteers and students,
- Manages client relations, ensuring clients receive services in a fair and consistent manner,
- Liaise with external stakeholders and community for promotion and marketing programs,
- In conjunction with the Programs Manager, assume a shared leadership role with communications including Society representation at various committees and task forces and act as ambassador and expert on seniors support services issues,
- Ensure there are appropriate policies and procedures in place for the Department,
- Ensures that Department and client files are accurate and current,
- Conduct Department related billing in conjunction with the Financial Administrator, and
- Other duties as operationally required

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**Qualifications**:

- Minimum of 2 years experience in program management
- Minimum 2 years experience or education in social work, gerontology or social services,
- Ability to inspire, motivate, guide and support staff,
- Knowledge of programs and services available to seniors at the local, provincial, and federal levels,
- The ability to prioritize and multi-task,
- Excellent and dynamic interpersonal and communication (verbal, non-verbal, written and listening) skills,
- Advanced computer skills with Microsoft Office (Word, Excel, Access, PowerPoint,

Outlook),
- Must be able to work both independently and as a member of a team,
- First Aid Certificate or willingness to train,
- Must be willing to conduct a new Criminal Record Check, and
- Ability to effectively balance work/life

**Job Details**:
This is a full time position - 37.5 hours per week, Monday to Friday, 8:30am - 4:30pm, some evenings and weekends as needed.

Full benefits after 3 months. Rate of pay (Range: $26- 28/hour) will be determined based on applicant’s education, skill, and experience.

**To Apply**:
**Salary**: $26.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- New Westminster, BC V3M1E7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Project management: 2 years (preferred)