Hybrid - English Speaking Service Center Representative - Ft

4 days ago

Montréal, Canada Akelius Full time

service center representative

Are you looking for career opportunities within a global,

growing real estate company?

Then you might be our next Service Center Representative.

Join us and be a part of our journey.

**job description**

Akelius is seeking an English speaking service center representative (Full-Time) to join the North American Service Center team.

The Service Center Representatives are the first point of contact for our residents, prospective tenants, property management staff and leasing teams.

S/he maintains a high degree of focus in dealing with multiple situations that are people focused.
S/he takes responsibility as being the best of the best while delivering exceptional service to residents in a fast-paced environment.
- ensure superior customer satisfaction
- create, input data entry for, and execute work orders for residents with detailed information
- dispatch work orders to trades personnel
- liaise with property management and leasing teams

follow up work order completion
- assist with rent reminders
- manage priority situations in a professional manner
- adherence to all company service center metrics.
- partake in open communication with the service center team and management for improvements, suggestions and input
- other duties as assigned

**who you are**
- minimum, 1-2 years experience in a customer service/call center role
- customer centric focused, positive, professional and friendly
- excellent verbal and written English communication skills
- Spanish is an asset
- problem solving - ownership of responsibilities, able to anticipate and address issues, solutions-focused and driven
- a team player
- calm and collected
- time management
- real estate experience helpful (knowledge of Yardi an asset)

**about Akelius**:
Akelius acquires, upgrades, manages residential properties.

Akelius owns rental apartments in the metropolitan cities New York, Boston, Washington D.C., Austin, Ottawa, Montreal, Quebec City, Toronto, London, and Paris.
- Akelius Canada is committed to providing accommodations for employees with disabilities. If you are contacted for this position and require a specific accommodation because of a disability or a medical need, please let the HR team know. _

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