Mountain Adventures Guide

**Job Title**: Mountain Adventures Guide

**Location**: North Vancouver

**Department**: Mountain Adventures

**Reports to**: Manager, Rentals and Mountain Adventures

**Role Status**: Full time and Part time, seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

As a Mountain Adventures Guide, you will be focused on but not limited to:

- Guiding tours in a safe professional manner while engaging with guests and providing an informative experience about Grouse Mountain and its surroundings.
- Completing daily opening and closing inspections of the department areas and ongoing inspections of all relevant safety gear and equipment; reporting any equipment safety hazards and malfunctions to the Supervisor on duty.
- Checking in guests for appropriate experience, process retail photo and other mountain activity sales to add value to guest experience.
- Monitoring activities for risk management, as well as assessing and intervening when situations require (according to company policies).
- Ensuring guests enjoy safe, positive, and enriching experiences that exceed the guest’s expectations.
- Demonstrating, teaching, and assisting guests in the use of safety equipment.
- Ensuring the correct fit, adjustments, and use of equipment before and during activity participation, and ensuring safety rules are followed, without compromise.
- Promoting Mountain Adventures activities and all other Grouse Mountain products, services, and promotions in order to keep our guests informed.
- Completing daily written reports and checklists.
- Completing general housekeeping duties for the Zipline Circuit, Ropes Course, Eye of the Wind, Flight Center, Ropes Hut and staff area on a daily basis.
- Maintaining a clean work environment, including cleaning/disinfecting Zipline/Rope equipment, common touch surfaces and other areas in the Adventures facilities.
- Other duties as required.

**As an employee, you will be required to**:

- Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resort and Northland Properties goals, values, policies, and procedures.
- Embrace all aspects of the job with a positive and professional attitude.
- Always deliver an enthusiastic and professional level of guest service, working with guests of all ages and abilities and promote guest loyalty through a fun and engaging experience.
- Be punctual, reliable and show up for work in full uniform in all weather conditions. Arrive fit for work and take responsibility for your personal health and safety.
- Provide guests with information regarding all Grouse Mountain products, activities, events, and daily mountain operations schedule. Generate sales through personalized service and strong product knowledge.
- Be a team player, dependable and work considerately with all departments within the company.
- Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.
- Possess a willingness to learn new skills and a proactive approach to work.

**Supervisory Responsibility**:
This position reports directly to the Manager, Rentals and Mountain Adventures, no direct supervisory duties are given.

**Qualifications, Knowledge, Skills and Abilities Required**:

- Successful completion of secondary school preferred
- Must have flexible availability and be available on evenings, weekends and holidays, including being available to work at least 3 days per week during July and August.
- Time off is limited and is only available on a first come first serve basis.
- Previous experience leading groups, public speaking or tour guiding considered an asset.
- First-aid qualifications considered an asset.
- Must be able to complete all paperwork according to company policy, including proper delivery of release of liability waiver.
- Must be able to work at heights and understand the requirements of mandatory safety at heights.
- Must be able to meet the physical requirements of the job including restrictions for each activity.
- Previous experience in customer service and/or adventure tourism considered an asset.
- Have the ability to communicate effectively with teammates, leaders, and both adults and children guests in group and individual settings.
- A reliable self-starter who can work with mínimal supervision.
- Must be able to handle the physical requirements of an outdoor position that operates in all types of weather.
- Must complete area-specific training and pass a written test.

**Working Conditions**:

- Mountain Adventures Guides perform most of their duties outdoors and may work in all di