Full-time Client Relations Coordinator

1 day ago

Edmonton, Canada Cornerstone Counselling Full time

Cornerstone Counselling is looking to fill the role of a **Full-time Client Relations Coordinator**to join our Edmonton team.

**Who We Are**:
Cornerstone Counselling is an inclusive, faith-based, not-for-profit agency with a 45-year history of offering compassion, support, and healing to people from all walks of life. We believe that everyone who needs help, irrespective of faith, race, gender, lifestyle, or financial ability should have access to mental health care. Our diverse team of accredited professionals provides a wide range of mental health services for individuals, couples, families, teens, and children as young as four years old. Today, we are proud to recognize that our work has touched as many as 85,000 lives over our history.

**Qualifications and Requirements**:

- Experience in a receptionist or office administration setting
- Excel at multi-tasking and possess a customer service orientation
- Excellent verbal and written communication skills
- Strong keyboarding skills
- Intermediate user of MS Word, Excel, and Outlook and experience with Jane software is desired
- This is a full-time position of 37.5 hours/week. Schedule may vary. Must be able to work weekdays for shifts between the hours of 8:30a.m. and 6:00p.m. and at least one evening from 1:00 p.m. - 9:00 p.m., with one Saturday per month from 8:30 a.m. to 4:00 p.m.

**Responsibilities may include**:

- Manage a high volume of phone calls in a calm and pleasant manner
- Book appointments in the appointment program
- Handle client intakes in a supportive and non-judgmental manner
- Greet clients and ensure they feel welcome and comfortable
- Maintain client files and information on the database
- Process client payments and make deposits as required
- Make every effort to protect the confidentiality of clients and maintain files in a confidential manner

Interested applicants may send a cover letter and resume to:
Deidre Martens, People and Programs Specialist

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

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