Desktop Support Technician

1 week ago

Ottawa, Canada Atomic Cartoons Full time

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Atomic Cartoons Inc. is an award-winning animation studio with locations in Vancouver's Mt. Pleasant Animation District, Ottawa's Hintonburg neighborhood and LA. Since its inception over 20 years ago, Atomic Cartoons has created and produced numerous 2D and CG animation productions including Last Kids on Earth. Atomic is well known for its artist-friendly culture and flexible work environment. We are always looking for artists of all levels to join our team
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**WHAT YOU WILL DO**:

- Set up new employee work stations including: machines, equipment, software, network connections and cable management.
- Track Assets (Hardware and Software) using our existing system.
- Solve Level 1 & 2 Desktop tickets and issues in a timely manner.
- Mentor junior desktop support personnel.
- Create and manage user accounts.
- Create and maintain documentation of support issues using IT wiki.
- Maintain and clean existing equipment.
- Clean, maintain and organize storage rooms.

**WHAT WE ARE LOOKING FOR**:

- Previous experience working in a similar desktop support role.
- Experience solving Level 1 & 2 Desktop tickets.
- A strong understanding of operating systems including Windows, MAC OS and Linux.
- Experience using Shotgrid is an asset.
- Ability to troubleshoot and resolve issues.
- Time management skills and the ability to prioritize.
- Strong written and verbal communication skills.
- Ability to do heavy lifting as required.
- This role is a hybrid role and require some days to be worked in our Ottawa studio.
- Ontario residents are preferred for this role.
- Currently legally eligible to work in the Canada.

**START DATE: ASAP**

**INTERESTED?**

Show us what you would like to contribute to Atomic by providing us with relevant examples of your previous work along with your resume and cover letter.
- Atomic Cartoons is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical and/or mental handicap or financial ability.

While remaining sensitive, fair, and providing equitable treatment for all, Atomic Cartoons works to increase participation and advancement to reflect all personnel - including Women, Indigenous People, Visible Minorities, and Persons with Disabilities, who are all qualified members. Thus, it helps identify and remove barriers that prevent the full participation of members of designated groups in the workplace.

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