Manager, Business Transformation

YOU’RE a LEADER in LEAN driving continuous improvement through BUSINESS TRANSFORMATION.
- Posted: 02-24-2025_
- Closing: When Filled_
- Location: Edmonton South (On-Site)_

You understand that change is a powerful thing - and for you, there’s nothing more fulfilling than developing and implementing breakthrough strategies and processes (or enhancing existing ones) that will help bring continuous improvement and efficiency to others. And of course, you also have a whole lot of experience and proof that you know how to get results over the short
- and long terms. As the Manager of Business Transformation, you’ll help drive operational results by identifying opportunities and implementing fundamental changes to business processes. This will be done by leveraging your skills in Operational Excellence, Project Management, Change Management and Lean ensuring we remain the undisputed leader in roadside assistance and driver education.

We’re looking for someone to lead teams focused on improving the quality of service our members receive. We need you to motivate teams, build new ideas, identify new efficiencies, and help push the entire operations forward with innovative business ideas and operating models. Someone who can roll up their sleeves and is willing to do everything to ensure the AMA experience is heads above the rest. If this sounds like you - you need to talk to us.

WHAT MOVES YOU
- You know the only way to strike long-lasting deals is to build long-lasting relationships.
- You believe that being a great leader not only involves being a strong motivator, but also a mentor who generously shares time, knowledge, and experience.
- You’re an excellent communicator, but you’re an even better listener.
- You juggle multiple tasks effortlessly and you always somehow manage to stay ahead of things.
- Integrity and a strong work ethic? You’ve got ‘em in spades
- You’ve got a solid grounding in lean methodology, continuous improvement, and service delivery.
- You have an inquisitive mind and are a pragmatic thinker. You tackle problems head-on, make solid decisions and know when it’s appropriate to invite others in to collaborate on a situation.

WHAT YOU’LL DO
- Report to the Associate Vice President, Automotive.
- Lead a team of Business Process Analysts and Product Managers
- Lead Automotive Services and Driver Education in developing and implementing the Association’s Omni Wheel Strategy.
- Act as the liaison for Automotive Services with IT, Analytics, and OMNI Implementation teams to implement new technology opportunities and ensure business needs are met.
- Lead the development and implementation of Automotive Services and Driver Education Strategic Plan including:

- Monitor and assess competitive activity and develop competitive responses to ensure AMA continues to be the undisputed leader in roadside assistance and driver education in Alberta.
- Work closely with Operations Leadership to implement operational changes that deliver better member experiences and improved operational efficiency.
- Enhance the Personal Mobility spoke and champion strategic initiatives focused on improving service delivery during long wait times and alternative options for members.
- Champion the implementation and growth of strategic initiatives across the business lines.
- Lead and implement cost containment initiatives.
- Collaborate with the Automotive Services and Driver Education leadership teams to address issues and improve service to members.
- Optimize operational resources and provide recommendations for strategic and operational plans.
- Track, evaluate, and report on budget expenditures.

WHAT YOU’VE DONE
- You’ve got a post-secondary education in business administration or related discipline, and/or equivalent industry experience.
- You have at least 3 years of experience in leading teams.
- Bonus points if you have a Lean Six Sigma green or black belt.
- You have experience in operations, analysis, planning and process improvement and you enjoy managing multiple portfolios with their specific priorities.
- You have experience with performance management (goal setting, measuring, monitoring and execution skills).
- You’ve proven that you know how to get high-quality results and foster positive relationships with various stakeholders.

WHAT YOU'LL GET
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Pension Plan.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid time off including vacation time, volunteer day and Me-day.

WORK MODEL:
In-Office

We thank all applicants for their interest; however, only those selected for an interview will be contacted.