Information Technology

1 week ago

Edmonton, Canada Canderel Full time

**Reports to**: Director, IT Operations

**Summary**:
**Essential Functions**:

- Provide timely and friendly front-line IT support services to all Canderel locations with primary focus on Edmonton, Calgary and Vancouver.
- Interact with a centralized ticketing system that is used to collect end-user incident reports, computer asset information, and other information relevant to the timely identification and resolution of IT related problems.
- Assist in the collection, recording, and upkeep of IT related best practices, system configurations and diagrams, asset inventory, policy, and procedures.

**Technology/Vendor specific**:

- Install, configure, and maintain domain-based Windows desktops and laptops (Windows 10, Mac OS).
- Support networked printers and end-user peripheral devices.
- Provide basic support of the corporate phone system.
- Perform network device log and policy analysis, general upkeep and maintenance of hardware, patch/update management, as needed.
- Perform other technical tasks as needed.

**Qualifications & Competencies**:

- You understand Layer 2 and Layer 3 networking at an basic level.
- You have the ability to work independently on site at your location. Remote guidance and team escalation points will be available. You must be proactive in identifying, reporting, and troubleshooting problems and you must be able to provide full and excellent service to your internal and external customers and partners.
- You must have great communications skills, be an active listener, and be very friendly.
- You must be extremely responsive to end-user needs and be willing and able to understand the problem they are experiencing.
- You must have a natural desire to provide good and friendly customer service and to stick with a problem until it is solved.
- You have an eye for accuracy, you pay attention to detail, and the work you deliver reflects this.
- You must be organized and able to manage your time efficiently.
- You must have a good work ethic and be on time in the morning and at meetings.

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