Program Support Assistant

Organizational Unit - University of Victoria -> Student Affairs -> Office of the Registrar and Enrolment Management - Location - University of Victoria - Victoria, BC V8W 2Y2 CA (Primary) - Posting Close Date - 16 July 2025 - Please note that positions will close at 4 p.m. on the closing date. - FTE - 1.0 - Salary Grade - $4,680.00 - $4,828.00 - Additional Posting Information: - N/A - Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable. - Classification - PB9 - Hours of Work - Monday to Friday, 8:30 am - 4:30 pm - Start Date - 8/11/2025 - End Date - 1/31/2026 - Employee Group: - CUPE 951 - Term - # of Hires Needed - 1 - Category - Administrative and Support Services - About this Opportunity Student Affairs is committed to creating a vibrant and engaging learning community to inspire and enrich the lives of our students in support of the University of Victoria’s vision “to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world”. The Student Affairs portfolio includes: Office of the Registrar and Enrolment Management; Wellness, Recreation and Athletics; Campus Engagement; and Student Development and Success. **_*This position is eligible for a Hybrid Work Arrangement*_** **_*This position is eligible for a Modified Work Schedule*_** - Job Summary Reporting to a Financial Aid Officer in Student Awards and Financial Aid, the Program Support Assistant provides administrative and organizational support to the programs offered by SAFA for students with lived experience in care. The Program Support Assistant works independently and as part of a team while ensuring priorities are met in an efficient and timely manner. The Program Support Assistant works together with all SAFA employees to provide excellent student support in a busy environment with tight deadlines driven by UVic and government programs with the goal of contributing to student learning and success. They are knowledgeable about the services offered by other offices across campus and can connect students with appropriate support outside of SAFA and the Office of the Registrar and Enrolment Management (OREM). They are also able to recognize when a situation or disclosure requires an escalated referral to another support service on campus and handles that referral with discretion. The Program Support Assistant also provides advice and guidance to students regarding UVic and government student assistance programs not specifically designed to support students with lived experience in care and provides administrative support for those programs as required. Regular hours for this position are between Monday to Friday, 8:30am to 4:30pm. A modified work week is an available option. - Job Requirements **Experience**: This position requires a level of education, training and experience equivalent to three years of experience working in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience. **Knowledge/Skills/Abilities**: - Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment. - Ability to communicate with a high degree of professionalism, empathy, discretion and confidentiality with individuals from diverse backgrounds and tailor the communication style for different audiences. - Demonstrated knowledge and experience with office software such as Word, Excel, and Outlook, as well as online information systems such as the UVic website and online portals is required. - Ability to problem-solve by using judgement, independent thinking and analysis. - Ability to prioritize varied tasks to meet deadlines with frequent interruptions. - Ability to input records into a database or spreadsheet with a high degree of accuracy. - Experience working in accordance with regulations outlined in the British Columbia Freedom of Information and Protection of Privacy Act (FOIPPA) - Team-oriented and student-centered, with a genuine interest in providing outstanding student service. - Ability to work in a team environment or individually. **Specialized Knowledge/Education**: - Knowledge of University systems such as Banner or a similar database. - Knowledge of Microsoft Office Suite; Cascade web maintenance and Adobe Pro. - Experience tracking and reporting program funds in a system such as FAST and performing account/budget tracking and reconciliations. - Knowledge of provincial government services. - Experience working with underrepresented populations who experience significant academic, social and economic challenges. - Post-secondary diploma or certificate in a related field. An equivalent combination of education, training and experience may be considered. **Territory Acknowledgement**: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands