Datacenter Business Operations Program Manager

As a Microsoft Datacenter Business Operations Program Manager, you will support the field operations leadership team to operationalize all strategic initiatives consistently at campus level, ensure financial planning and performance reviews in accordance with rhythm of the business calendars and manage scheduling conflicts with stakeholders.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Be accountable to provide program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule.
- Support the DCPM's (Datacenter Project Managers) with project estimation, budget management, Return on Investment (ROI) calculations, formulate project delivery strategies while establishing milestones and schedules.
- Maintain and report project status, monitor progress, and act as an escalation point ensuring achievement of intended outcomes.
- Support the Campus Director with Field Employee communications including town halls, organizing listening sessions, and local campus level communications.
- Liaise with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives.
- Support the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level.
- Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across Information Technology (IT), Critical Environment (CE), and Facilities teams.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
- Embody our culture and values.

**Qualifications**:
**Required Qualifications**:

- High School Diploma or equivalent AND 1+ year(s) industry experience
- OR 2+ years industry experience and college course work.
- 1+ year(s) experience working with change management processes

**Other Requirements**:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.
- Reliability Status screening may also require a security questionnaire and security interview. Useful links:

- Reliability status request process
- Out-of-country verifications

To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada.

**Preferred Qualifications***:

- 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
- OR working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering
- OR related field. Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Data Center Operations