Receptionist / Customer Service Representative

2 days ago

Nisku, Canada Link Suspension of Canada LP Full time

**Receptionist/Customer Service Representative**

LINK SUSPENSIONS OF CANADA

**OUR PEOPLE ARE THE DIFFERENCE**

Link Suspensions of Canada, LP is looking for a **Receptionist/Customer Service Representative** to join our Nisku, AB team

**Duties include, but are not limited to the following**:

- Answer incoming telephone calls and direct the caller to the appropriate person.
- Greet company visitors and inform the appropriate person of the guest’s arrival.
- Represent LSC in a professional and courteous manner.
- Manage and order office supplies.
- Coordinate with janitorial service to communicate cleaning needs.
- Manage invoices, NSM, or other projects as requested.
- Filing of Production documents.
- Accounts Payable entry into IFS.
- Print and match bank deposits with merchant statements.
- Deposit funds at bank.
- Balance cash position spreadsheet on a daily basis.
- Verify monthly credit card statements.
- Daily interaction and collaboration with external and internal customers, in person, via telephone and electronically.
- Receive and respond to customers first inquiries, ask appropriate information gathering questions and redirect the customer to the team member responsible to assist if necessary.
- Act as a liaison and provide support between Sales, customers and internal departments.
- Communicate internally to ensure that all parties have the information they need to provide the best possible service to the customer or end user.
- Assist in quote preparation for customers and follow up.
- Prepare daily sales reports for Manufacturing.
- Enter orders in IFS and create customer accounts, along with creating price matrixes for customers.
- Provide shipping details to customers, and track shipments on a regular basis.
- Promote product with customers, educating them with product offerings to promote increased sales.
- Know product and its components which include Twin Steer, Rear Air Link Suspensions and Trailer suspensions and be able to understand and communicate with customers on related matters.
- Assist with Internal company events.
- Adhere to company policies.
- Take monthly Safety Action Team meeting minutes.
- Be a team player - help out in other departments as often as time allows.
- Act as a backup for Inside Sales while away on vacation etc.

**Education/Experience**:

- Minimum 3 years experience in a customer service, inside sales or administrative role.
- Minimum 2 years of experience in a related industry.
- Previous experience with an ERP system.
- Post Secondary education preferred.
- Excellent communication skills, written and verbal.
- Strong commitment to customer satisfaction and proven track record in relationship building.
- Quick learner
- ability to learn products.
- Strong Computer skills - MS Office (Excel, Word, Powerpoint), Outlook and able to learn in-house system.
- Experience with IFS considered an asset.

**To apply**, please submit your resume directly through this posting.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nisku, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative and/or Customer Service: 3 years (required)

Work Location: In person

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