Front Desk Manager

2 weeks ago

Markham, Canada WD SWIM Full time

**Join WD Swim Markham as a Front Desk Manager**

WD Swim Markham is seeking a full-time Front Desk Manager to lead our front-line operations and support our growing swim school community. This is a key leadership role for someone who is dependable, detail-oriented, and fluent in both English and Chinese. As the first point of contact for our families, you will ensure a professional, friendly, and efficient experience for students and parents.

**Key Responsibilities**:

- Oversee daily front desk operations, ensuring smooth and efficient service
- Greet and assist parents, students, and guests in a professional and friendly manner
- Handle inquiries, class scheduling, student check-ins, and registration
- Manage billing inquiries, account updates, and payment processing
- Supervise and support front desk team members
- Promote programs and assist in converting inquiries to enrollments (commission eligible after probation)
- Communicate effectively with instructors, deck supervisors, and management
- Monitor retail inventory and manage basic merchandise sales

**Requirements**:

- Fluent in both English and Chinese (spoken and written)
- Prior experience in customer service, administration, or front desk management
- Comfortable using booking systems and POS software (training provided)
- Strong organizational and multitasking skills
- Excellent interpersonal and communication abilities
- Responsible, punctual, and proactive in problem-solving
- Must be available to work evenings and weekends

**Compensation and Benefits**:

- Hourly rate of $25 to $30, depending on experience
- Commission structure available after probation
- Opportunity for advancement within a growing team
- Access to staff discounts and swim-related perks

**How to Apply**:
**Job Types**: Full-time, Casual

Pay: $25.00-$30.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Language**:

- chiense (required)

Work Location: In person

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