Brighthr Onboarding Specialist
2 days ago
**Company**:BrightHR Limited
**Job Title**:BrightHR Onboarding Specialist
**Location**: Toronto, ON
**Salary**: $45,000 to $50,000
**Working Days**:Monday to Friday
**This is an on-site position**
**About Us**
BrightHR believes in the power of small businesses and understands their importance to our local communities. That's why we support business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. Our technology is easy to use, our advice is clear, practical and jargon-free, and we're committed to keeping our service affordable too. Because we're here to champion small business owners and support them on their journey to a brighter future.
**The Role of BrightHR Onboarding Specialist**
In a fast paced, global business, provide excellent customer service to new clients through out-bound calling, by pro-actively contacting clients to arrange their on-boarding call and offer additional training to disengaged users. Contribute to increased engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.
**Day-to-Day Duties and Responsibilities**
- Provide exceptional customer service to both new and existing BrightHR clients.
- Conduct welcome calls to introduce new clients to our services and ensure they are familiar with the features and benefits.
- Proactively reach out to clients to schedule on-board appointments with our on-boarding specialists.
- Utilize software such as Calendly and Salesforce to maintain accurate records of appointment times and client interactions.
- Complete confirmation calls to remind clients of upcoming appointments, aiming to minimize cancellations and maximize attendance.
- Demonstrate expert knowledge of BrightHR's service offerings to effectively address client inquiries and concerns.
- Ensure adherence to all Service Level Agreements (SLAs) to maintain high service standards.
- Meet and exceed all Key Performance Indicators
- Collaborate with team members to achieve collective targets, with a focus on enhancing the overall customer experience and gathering feedback.
**Skills and Experience**
- Customer service experience is essential
- Prior experience in an outbound telephone-based role is highly desirable, showcasing the ability to engage with clients proactively.
- Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Flexibility and adaptability to embrace changes in processes, technologies, and business requirements.
- Proven capability to take ownership of product knowledge, continuously learning and staying updated on product and service offerings.
- Effective communication skills at all levels within the organization, facilitating seamless collaboration and information exchange.
**Company Benefits**
- Day off on your birthday
- Vacation Days increase after 2 and 5 years' service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
**Why join BrightHR?**
Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.
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