French - English Bilingual Technical Support Representative

2 weeks ago

Winnipeg, Canada CanTalk (Canada) Inc. Full time

**Winnipeg-based CanTalk (Canada) Inc**, a global language telecommunications corporation, has immediate positions available for an OnSite French - English Language Service Facilitator (Technical Support Customer Service Representative and Interpreter).
- Receiving Inbound customer service calls
- Providing excellent customer support for multiple accounts in requested language.
- Handling on-demand calls, understanding and rendering the meaning of conversations between French and English speakers.
- Working with internet-based software.
- Identify customers’ needs, clarify information, research the issue and provide solutions and/or alternatives.

**Availability: Weeks and Weekends - 06:00 - 23:00**

**Job Type: Full time job / Hours per week based on call volumes.**

**Hourly Wage: $ 16.45 CAD**

**Background Check: We may request it within employment.**

**Training**: 6 Weekdays from 8:30 AM to 4:00 PM

Training will be online via MS teams.

**Training is mandatory for the position.**

**Qualification/ Job Requirements**
- Must be legally entitled to work in Canada.
- Ability to communicate fluently in both English and French
- Exceptional Customer Service and active listening skills.
- Must have excellent phone etiquettes and professionalism.
- Ability to resolve complex customer inquiries independently or with mínimal supervision.
- Ability to handle multiple tasks at the same time in fast paced working environment.
- Must have good proficiency in computers including ability to type 30 wpm
- Must be able to work with multiple computers and internet-based software.
- Must have a strong Organizational and Time management skills.
- **Equal Opportunity Employer**_: _All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law or contract._

Pay: $16.45 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift

Work Location: In person

Application deadline: 2025-04-28
Expected start date: 2025-05-05

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