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Service Appointment Coordinator
2 weeks ago
**Gyro Group of Companies** is now hiring a **Service Appointment Coordinator** to join our team As a Service Appointment Coordinator, you will handle both inbound and outbound scripted calls and setting/confirming appointments for service customers. If you are energetic, well-spoken and have a passion for delivering excellent customer service with a "Team Player" attitude, PLEASE APPLY **Responsibilities**: - Scheduling service appointments for clients vehicles in a courteous and efficient manner - Answering incoming calls - Confirm appointments and reschedule missed appointments - Directing all customer inquiries accordingly - Identify and escalate priority issues - Follow up calls - Assist in-person customer overflow on Service Advisor desk as required **Required Skills**: - Previous experience in similar role considered an asset - Excellent verbal and written communication skills - Listening skills - Problem analysis and problem solving - Customer service orientation - Organizational Skills - Team work - Multitask **Job Types**: Full-time, Permanent **Salary**: $16.00-$19.00 per hour **Benefits**: - Dental care - Disability insurance - Extended health care - Vision care Schedule: - 10 hour shift - 8 hour shift - Day shift Supplemental pay types: - Bonus pay **Experience**: - Customer service: 2 years (preferred) **Language**: - English (required) Shift availability: - Day Shift (required)
