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Workforce Empowerment Coach

3 weeks ago

Thunder Bay, Canada YES Employment Services Full time

This is a full-time, permanent position, Monday to Friday, 9:00am to 5:00pm with 35 hour work weeks.

**YES Employment Services** is a non-profit, community-based organization with a long history providing employment services in Thunder Bay, Nipigon, Red Rock and surrounding areas. We work with individuals of all ages and diverse backgrounds to develop skills to achieve success in attaining their Employment goals. YES Employment works collaboratively with our clients to help them reach their goals in a meaningful way and provides services in line with our organizational values. We believe that **everyone who wants to work, deserves to work, and we can help.**

**Summary**:Under the supervision of the Program Supervisor, the Workforce Empowerment Coach implements, and reports on client’s activity, including case management, intake and assessment, counselling, retention support and referral services for clients and employers. As well as delivering workshops and conducting offsite job coaching, the incumbent must have the ability to work in a dynamic service delivery environment.

**MAJOR TASKS WILL INCLUDE BUT NOT BE LIMITED TO THE FOLLOWING**:
**Employment Counselling, Coaching, and Case Management**
- Collects, organizes, and analyzes client information through completed needs assessments and other mechanisms to appraise clients’ interests, aptitudes, and abilities to create individualized action plans that lead to successful outcomes.
- Maintain regular and ongoing positive contact with clients (minimum bi-weekly).
- Conducts timely follow-ups job seeker clients throughout their job search efforts, and provides repeat, one-on-one job employment counselling sessions and support, as needed, to review goals, address barriers, and ensure clients are making progress toward goals, including facilitating community-based referrals when needed.
- Assesses and facilitates wraparound and intervention resources and referrals required to help clients address and overcome barriers that may prevent them from achieving successful employment outcomes.
- Consistently monitors and tracks caseload success rate to achieve individual targets that contribute to the team’s overall objectives and expectations from the funder.
- Provides solution-based employment counselling and ongoing support to an assigned caseload of clients in the areas of job search, job placement, career decision making, job retention, and other areas to support clients with achieving employment goals.
- Provides effective job search readiness support services to clients on relevant topics, such as job search strategies, interview preparation, credential assessments, language support, and other areas to help them achieve successful outcomes, such as developing effective résumés.
- Supports clients to acquire a clear understanding of industry perspectives and other information pertaining to the job opportunities to which they are applying.

**Documentation**
- Maintains detailed and accurate case notes for client-related activities
- Ensure privacy confidentiality of all client information
- Ensure that client documentation is complete relevant to consent and disclosure of information
- Documentation of client files according to program and agency standards following internal policies and procedures

**Job Development, Placement, and Retention Support**
- Conducts outreach to develop relationships with employers in a variety of industries to promote YES Employment Services in the community and create job leads for active clients in caseload.
- Collaborates with fellow team members on topics such as job development, case conferencing and retention strategies that help lead clients to successful outcomes.
- Conducts job search activities with clients, including cold calling employers and other strategies to support them with achieving successful outcomes.
- Administers and monitors on-the-job training plans and conducts appropriate follow-ups and interventions with employers, works to mediate issues when needed to ensure that all expectations are met.
- Places clients into meaningful employment opportunities by matching them with job opportunities created through effective employer relationships as well as advertised job vacancies suitable for their experience, skills, and interests.
- Complete matrix, rationale and placement contract based on client and employer needs.
- Ensure finance spreadsheet tracking is reviewed regularly (Minimum - biweekly)
- Negotiates and administers placement, incentive, monitors, and other agreements with employers when applicable.
- Maintain regular and ongoing positive contact with clients on a 1/3/6/12 month basis.

**Marketing**
- Markets individuals and YES programs and services to employers.
- Liaises with other agencies to promote networking.
- Represents YES at committees and external events.
- Provides information regarding other programs and services when appropriate

**Workshops**
- Facilitates in-person and virtual work