Case Manager

**OUR ORGANIZATION**:
When you join Wyndham House, you join a team of 50 full and part-time employees who deliver urgent services that our city’s youth rely on every day. Together, we are bringing to life Wyndham House’s goal to prevent, reduce, and end youth homelessness in the City of Guelph and Wellington County. Our organization is focused on providing inclusive services and care for our most vulnerable community members, aged 16 -24.

**JOB TITLE**:Case Manager (Youth In Transition Worker)

**REPORTS TO**:Manager of Supportive Housing Services

**JOB OVERVIEW**:
**Job Responsibilities and Duties**:

- Providing youth with a continuum of care that includes case management, referrals and outreach. This position spans Guelph and Wellington County.
- Liaising with relevant agencies and programs such as, Youth Justice, Family and Children's Services, Wyndham
- House, and the Canadian Mental Health Association to provide coordinated care
- Complete intake assessments to gather a client’s background information, and assist them with creating an effective treatment plan tailored to their specific needs
- Provide crisis intervention and support to clients in the program
- Provide support to staff when clients are in Wyndham House programs
- Write case notes, intervention plans, treatment plans
- Plan case conferences and review meetings with relevant community partners
- Support with data collection and reporting to funders
- Attend committee meetings and conduct presentations within the community as required
- Support life skills development
- Coordinate clients’ access to community services
- Collaborate with community partners to provide wrap-around support
- Provide or support programming related to skills development, recreation and therapeutic goals
- Provide trauma-informed and client-centered care
- Design and implement programming to facilitate life skills development
- Identify community services and resources that are appropriate for clients’ needs, coordinating referrals, intakes, appointments, and on-going access to services
- Support youth through their involvement with the Youth Justice System, including court, lawyers, mental health diversions, and probation
- Develop relationships with clients to support emotion regulation, harm reduction, and life skills development
- Liaise with staff to coordinate care and routines and support with behaviour management and treatment goals.
- Occasional coverage support to staff sites
- Provide on-call support 2-3 times /per year

**Job Competencies**
- Adaptability & Flexibility
- Communication
- Relationship building Housing-First Philosophy
- Creative and Innovative Thinking
- Self-Management Equity, Diversity and Inclusion
- Clinical Assessment and Intervention Skills

**Agency Competencies**
- Harm Reduction
- Housing-First Philosophy
- Empathy and Compassion
- Equity, Diversity, and Inclusion

**Qualifications**
- Diploma or Degree in a Social Services or related field (BSW preferred)
- CYW diploma/ or related degree strongly preferred
- Bachelor’s degree in social work or a Registered Social Worker or working towards
- 2+ Years experience working with youth who have complex needs
- 1 Year experience providing case management and/or support to vulnerable youth
- Sound knowledge of the barriers facing street-involved youth and commitment to the principles of housing-first

**Job Skills**
- Working knowledge of the Mental Health Act, Youth Justice Act, and the Child and Family Services Act as they pertain to work with high-risk youth.
- Skills, knowledge, and attitude consistent with trauma-informed client-centered advocacy and care
- Demonstrated crisis management, conflict resolution, problem solving and priority setting abilities
- Demonstrated knowledge of local social services and the processes by which to engage them
- Demonstrated understanding and sensitivity to social and cultural diversity, including ability to support clients’ decisions without judgement or bias
- Strong organizational, communication and interpersonal, and crisis intervention skills
- Strong ability to problem solve and work independently
- Background facilitating skill development training or recreational coordination would be considered an asset
- Experience with staff supervision and support or program coordination is considered an asset
- Crisis Intervention and/or A.S.I.S.T. training would be an advantage.

**Mandatory Requirements**:

- CPR / First Aid level C
- Criminal Reference Check, including vulnerable persons
- Valid Drivers License and access to a reliable vehicle (regular travel to rural areas is required)
- Full Covid-19 Vaccinations (2 doses)

**Salary Range**: $43,000 - $48,000

**HOW TO APPLY**

Wyndham House is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If