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Customer Care Specialist

2 weeks ago

Woodbridge, Canada Roy Foss Woodbridge Full time

**Customer Care Specialist**

The Roy Foss Automotive Group operates two of Canada’s largest Chevrolet, Buick, GMC, Cadillac dealerships. Over the past 60 years, we’ve built our reputation on service excellence and customer-centric innovation. We owe our consistent, top-ranked performance in sales, service, and parts to our progressive, team-oriented work culture and our ability to find and retain exceptional people.

We are looking for mature, customer-centric, enthusiastic Customer Care Specialists to help maintain and grow our service business.

**Responsibilities and Duties**

Supporting 2 dealerships, this position is responsible for:

- Focusing on Customer Retention and Business Development
- Receiving inbound service appointment calls

**Qualifications and Skills**
- Strong communication skills
- Committed to delivering exceptional service to each and every customer
- Strong organizational skills; detail oriented; great follow up

**Assets will include**:

- Experience with Reynolds (Ignite), Dealermine (CRM)
- Experience performing inbound/outbound sales or service calls
- Excellent telephone demeanor - ability to engage the customer
- At least 1-3 years customer-service experience

**Benefits**
- Opportunities for growth and development in a dynamic dealership environment.
- We offer a competitive compensation plan and full benefits and employee discounts.

**We thank all applicants, however only those considered for an interview will be contacted.