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Branch Manager

2 weeks ago

Truro, Canada Earth Angels Homecare Full time

**Leadership & Team Management**:
**Job Overview**
Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family.

**Key Responsibilities**:
**Leadership & Team Management**:

- Develop and foster an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture.
- Lead recruitment, onboarding, and performance management processes to ensure a well-trained and motivated workforce.
- Foster a positive, energized and supportive workplace culture while encouraging professional development through training and coaching.

**Operational Management**:

- Coordinate and manage the branch's daily operations, including scheduling, client intake, and resource allocation.
- Ensure adherence to agency policies, provincial healthcare regulations, and industry best practices.
- Monitor key performance indicators (KPIs) to assess the effectiveness of the branch's services, staff productivity, and overall performance.
- On-Call phone support as needed

**Business Development**:

- Develop and implement innovative branch-specific strategies to drive client acquisition, improve revenue and grow the business.
- Build and maintain relationships with healthcare providers, referral sources, and community organizations to increase awareness and referrals.
- Analyze market trends and identify opportunities for growth and service expansion.

**Financial Management**:

- Oversee the branch’s budget, monitor expenses, and ensure financial targets are met.
- Prepare and present reports on financial performance, staffing levels, and client satisfaction with senior management.
- Manage billing and payroll processes, ensuring accuracy and timeliness.

**Compliance & Quality Assurance**:

- Ensure the branch complies with all regulatory requirements, including licensing, certifications, and home health care standards.
- Implement and maintain quality assurance programs, ensuring continuous improvement in the delivery of care.
- Stay up to date with industry regulations, trends, and innovations.

**Qualifications**:

- Bachelor’s degree in healthcare administration, business management, or a related field.
- Minimum of 5 years of experience in a leadership role within a healthcare setting preferred.
- Strong knowledge of home care regulations and standards.
- Excellent analytical skills
- Proven experience in managing teams and growing a business.
- Excellent communication, interpersonal, and leadership skills.
- Experience managing teams and established ability in conflict resolution and team building
- Strong problem-solving abilities and a client-focused mindset.
- Proficiency in using healthcare management software and technology.

**Benefits**:

- Competitive salary with performance-based bonuses.
- Health, dental, and vision insurance.
- Opportunities for professional development and growth.

This job description is not exhaustive and may be modified to meet the needs of the organization

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-24
Expected start date: 2025-03-17