Gestionnaire Principale

Posting Date: Feb 20, 2026, 8:07:11 AM Primary Location: Ontario-Ottawa

Job Type
: Contract Schedule: Full-time Application deadline: February 27, 2026 Join the EDC Team At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid Position: Senior CX Insights Manager (18 month contract) Employment Type: Contract Compensation Details:
- Customer Experience 18: Salaries typically range from $96, 557 to $128, 743 annually, based on qualifications and experiences Location:
- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. About EDC: At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation,

we offer
innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth. Why Join EDC?
- Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
- Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
- Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
- Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
- Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
- Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs. Team Overview: The Customer Experience Centre of Excellence (CX COE) plays a critical role in enabling insights‑based strategies that deepen exporter engagement and support EDC’s business objectives. Reporting to the Manager, CX Insights, the Sr. CX Insights Manager is a senior individual contributor responsible for advancing EDC’s customer listening and marketing research capabilities. This 18‑month HR contract role focuses on maintaining and enhancing enterprise customer and market research programs, and on translating complex findings into clear, actionable insights for stakeholders across the business. What you will be doing: Customer Listening & Research Delivery:
- Oversee and support EDC’s customer listening and marketing research activities across key customer experience touchpoints.
- Lead and support the delivery of flagship customer and marketing research initiatives across multiple channels.
- Program, test, and deploy surveys using the Qualtrics Experience Measurement Platform, ensuring adherence to research best practices and data quality standards.
- Analyze quantitative survey data using SPSS (and complementary tools) to identify trends, drivers, and opportunities aligned with business and marketing objectives. Marketing and CX Measurement:
- Support the management and ongoing evolution of the Net Promoter Score (NPS) program as an enterprise‑level performance measure, including survey design, analysis, governance, and insight generation.
- Support customer and marketing measurement frameworks, including NPS and other survey‑based metrics (i.e. brand health, trade confidence), to demonstrate the impact of customer experience and marketing initiatives.
- Optimize metrics, survey design, dashboards, and analytical approaches to strengthen insight quality, consistency, and enterprise relevance. Insights, Reporting & Storytelling:
- Develop and maintain Qualtrics dashboards and reporting outputs to support ongoing monitoring, stakeholder consumption, and insight socialization.
- Analyze, monitor, and report on customer, NPS, and market insights to business stakeholders and senior leadership, translating findings into clear, decision‑ready insights.
- Assess customer experiences across different stages of the customer journey to help answer business questions and identify opportunities for improvement.
- Share insights, best practices, and learnings to strengthen customer and market understanding across the organization Stakeholder Management & Practice Evolution:
- Work closely with internal stakeholders to understand business objectives and ensure research outputs address decision‑making needs.
- Support the evolution of EDC’s customer listening and insights practices, including standards, definitions,