Ict Specialist

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for an ICT Specialist to join our team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:
Comprehensive health and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program
RRSP program (5% employer matching)
Vacation accrual (begins immediately) and travel insurance
Free onsite parking
Employee discounts on select apparel, fitness, and retail partners through our Perks Program
Access to continuing education and training through Shannex’s Centre of Excellence
Opportunities to be part of sector innovation and continuous improvement initiatives
Recognition and Rewards for service excellence and safety

About the Opportunity

You will be providing technical support to your colleagues across the organization. This means you will:
Receive, manage, and resolve technical issues submitted through our ticketing system.
Actively engage with end users to understand their technical issues and concerns, working towards providing solutions.
Always be willing to learn new technologies to support troubleshooting of new systems, or systems new to you.
Be comfortable in a team-oriented environment where you can engage other resources if additional expertise or experience is needed.
Engage with your fellow ICT team to advise of any trends or potential issues you have identified, to help solve issues before they start.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:
College Diploma in Computer Information Systems or equivalent experience.
A Bachelor’s degree Computer Science or Information Systems would be a definite asset.
1-3 years experience in a multi-discipline, high paced role required.
Experience working in an Information Technology role would be considered a definite asset.
A clear, convincing, and collaborative approach to writing, speaking and relationship-building is required and impacts every level of the organization.
Dependable and deliver high quality, professional service with a positive attitude
Proven ability for attention to detail and consistently display a high level of initiative, effort and commitment towards completing assignments efficiently
Ability to work both independently and as part of a multi-disciplinary team to achieve desired results

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, Milestone Communities, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

Only those selected for an interview will be contacted.