Help Desk Support Technician

2 weeks ago

Remote, Canada TEK Group Full time

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- May require an associate's degree in a related area and 3 to 5 years of experience in the field or in a related area.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.
- A wide degree of creativity and latitude is expected.
- Educate end
- users on highly technical content regardless of level of experience.
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
- Documents, maintains, upgrades or replaces hardware and software systems.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Requires at least 1 year of experience in tech support within a contact centre or in a related area

**Who You Are (Qualifications)**
- Previous Point-of-Sale (POS) experience is a definite plus
- Ability to work evenings, overnight and weekends a plus
- Associate's degree preferred or its equivalent
- Windows OS knowledge (Windows 7, Windows 8.x and Windows 10)
- Microsoft Office 2007 to 2016 and Office 365
- Able to support Outlook client
- Able to troubleshoot VPNs
- Able to use SCCM to deploy images to clients' desktops and laptops
- Active Directory knowledge - Create user accounts, Groups and manage GPOs
- Desktop and Laptop hardware knowledge
- Printer hardware knowledge
- Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
- Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus

**Job Type**: Permanent

**Salary**: $20.00-$23.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Help desk: 3 years (preferred)
- Desktop support: 2 years (preferred)
- Active Directory: 1 year (preferred)
- VPN: 1 year (preferred)
- Microsoft Windows Server: 1 year (preferred)
- Software troubleshooting: 1 year (preferred)
- Computer hardware: 1 year (preferred)

**Language**:

- French (preferred)

**Speak with the employer**
+91 9347843649

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