Customer Service Manager

2 days ago


Mount Forest, Canada Viking Cives Ltd. Full time

Responsible for the scheduling of warranty and repair maintenance
- Demonstrate clear and effective leadership, guidance, coaching, mentoring, and supporting growth
- Accurately quote service work
- Manage Service technicians to ensure effective communication of job quotes/estimates to customers are completed in a timely manner
- Effectively communicate with customers to resolve equipment issues and solutions
- Oversee schedule and workflow of Service technicians
- Assist Service technicians to resolve difficult repair problems and customer concerns
- Ensure service operations are current and compliant with Federal, Provincial and Local laws
- Networking skills with public and private sectors
- Excellent time management, attention to detail and organizational skills
- Be deadline driven, self-motivated, sufficient, and work independently as well as manage a service technician team
- Handle field failures and document/process warranty claims
- Work closely with our factory store on service-related tasks
- Work with subcontractors on Insurance claims
- Must be available after hours
- Knowledge with Microsoft 365, Syteline ERP, CRM experience, VCL product lines and options would be considered an asset
- Preferred knowledge in snow and ice/mobile/construction and/or agriculture truck equipment
- Valid driver’s license with clean abstract

*Wage depending on experience*

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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