Bilingual Customer Service Representative

2 weeks ago

Vaughan, Canada Benefit Plan Administrators Services Limited Full time

This is a 12 month contract position
- Fluency in English & Spanish or Italian is required for this role

Working Hours:
9:00am to 5:00pm Monday, Tuesday, Thursday
9:00am to 5:00pm Wednesday; 12:00pm to 8:00pm two Wednesdays/month
8:30am to 4:30pm Friday
7:00am or 8:00am to 12:30pm Saturday (twice/month)

Overtime may be required to ensure customer services staff is evenly scheduled for the rotating shifts.
**The Bilingual Customer Service Representative will**:

- Assist members in a courteous and professional manner to understand their individual benefits and entitlements
- Promptly redirect any unusual enquiries to the appropriate senior or management staff member
- Understand and utilize the Telus, Adjudicare, CRM and AS400 systems
- Provide member guidance in completing various forms.
- Maintain security and confidentiality of client records
- Verify member and or dependent eligibility information for optical appointments
- Assist with placing notes on the AS400 or CRM systems and mailing the Advantage benefit cards
- Review and confirming optical and dental clinic generators
- Perform other duties as may be assigned from time to time by Management

**To be successful as a Bilingual Customer Service Representative (Term) at BPA, you will need**:

- Fluency in both English & Spanish or Italian (**required**)
- High school diploma or equivalent
- 6 months or more experience in a call center environment
- Previous customer service experience related to group benefits
- Previous experience in office administration and clerical processes
- Knowledge of Italian and/or Portuguese, Spanish languages
- Strong verbal and written communication skills
- Strong attention to detail with exceptional organization skills
- Compliant with government regulation pertaining to the Privacy Act (PPEIDA);
- Participation in Company sponsored insurance programs such as FLMI, ACS, ALHC, C.E.B.S. and successful completion of these courses of study during tenure in the position
- To be a cooperative team player with strong interpersonal skills
- Exceptional customer service skills

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

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