Client Services and Scheduling Coordinator

2 weeks ago

Oakville, Canada Nucleus Independent Living Full time

**Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally-sensitive care to residents in the Mississauga, Halton, and West Toronto communities to enable frail seniors and adults living with physical disabilities to live their best life independently, at home. Our highly committed staff embody our ICCARE values of Innovation, Compassion, Collaboration, Accountability, Respect, and Excellence in the delivery of personalized care, where every person’s experience is exceptional, every time. We are committed to creating a safe environment where you feel heard, valued for the work you do, able to grow and learn, and make a difference to every person you touch.**

**Want to make a difference in the home and community care sector?**
**Nucleus is changing and we want you to be a part of it. We’re creating an environment where employees feel valued, empowered and are able to utilize their skills and expertise to make a positive difference every day. Our culturally-diverse team is comprised of dedicated individuals who focus on excellence, compassion and teamwork. Join us**

**Nucleus Independent Living provides person-centered services to support frail seniors and adults with physical disabilities living at home in the community. Known for our innovation and service philosophy, our employees bring our values to life through a passion for quality service delivery.**

**POSITION RESPONSIBILITIES**
- ** Build and maintain positive, respectful relationships with clients on behalf of the organization.**:

- ** Address and resolve client issues or concerns, ensuring timely follow-up during scheduled visits.**:

- ** Create and manage staff schedules in alignment with Collective Agreements and employment legislation to meet client needs and ensure coverage for all shifts. Assess requirements for staff replacement or redeployment as needed.**:

- ** Analyze and monitor client schedules to identify opportunities for efficiency and to meet daily service hour targets.**:

- ** Continuously assess service quality and provide recommendations for improvements to the Manager.**:

- ** Collaborate with the Care Team Lead to manage and approve staff scheduling requests, including shift availability, exchanges, and cancellations such as sick calls.**:

- ** Ensure all employee and client documentation is accurate, complete, and maintained in a timely manner.**:

- ** Respond promptly to employee accidents, ensuring compliance with organizational policies to promote staff safety. Escalate concerns to the Care Team Lead or Manager as necessary.**:

- ** Handle critical incidents promptly and escalate to the Care Team Lead when required.**:

- ** Identify and mitigate risks associated with client services.**:

- ** Protect the privacy and confidentiality of sensitive information in accordance with organizational policies and PHIPA regulations.**

**SPECIAL CONDITIONS**
- ** A Criminal Record Check and credential verification, where applicable, will be required.**:

- ** Availability for day, evening, and alternating weekend shifts is necessary. Occasional holiday shifts may also be required.**

**WORK ENVIRONMENT**
- ** Equipment Used: Office phones, computers, laptops, printers, photocopiers, cellphones, and other standard office equipment.

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