Gestionnaire de Comptes Bilingue/bilingual Account

**WHO WE ARE**

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

As a part of Greenshield group of companies, Greenshield Administration provides innovative health benefit solutions for the small-mid size companies in Canada. Recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved Greenshield Administration sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

The Account Manager is responsible for developing long-term relationships with advisors and clients by effectively managing, servicing and retaining an assigned block of group client accounts. The Account Manager not only acts as an advocate for GreenShield Administration, but is responsible for delivering high-level customer satisfaction of group accounts assigned to them.

Le ou la gestionnaire de comptes doit établir des relations à long terme avec les clients et les intermédiaires de marché en gérant, en servant et en fidélisant les clients des comptes en assurance collective qui lui sont assignés.Non seulement la personne représente GreenShield Administration, mais elle doit aussi faire en sorte que les clients soient très satisfaits.

**The role in a nutshell**:

- Be the primary point of contact and building the relationship with clients and their advisors
- Provides excellent customer service both verbally and written to various channels
- Ensure the timely and successful delivery of solutions based on client needs and objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis
- Monitor and analyze clients usage based on product
- Liaise between our clients and internal teams
- Schedule meetings with advisors and clients to discuss renewals and plan design changes
- Travel to meet clients
- Provide on-going support to Plan Administrators and Advisors
- Promote Group Products and GreenShield Administration service capabilities with Plan Administrators
- Manage the overall performance of a group by analyzing monthly financial reports
- Prepare revisions for plan design changes and implement new plan design changes
- Provide clarification of administrative procedures, contractual terms and conditions and product specific features

**Le poste en résumé**:

- Agir comme premier point de contact pour les clients et leur intermédiaire de marché et tisser des liens avec eux
- Offrir un service à la clientèle hors pair dans ses communications écrites et verbales
- Présenter des solutions efficaces et en temps opportun en fonction des besoins et des objectifs des clients
- Assurer la satisfaction des clients actuels et offrir un service à la clientèle exceptionnel au quotidien
- Surveiller et analyser les données d’utilisation des clients selon les produits
- Assurer la liaison entre nos clients et équipes à l’interne
- Planifier des rencontres avec les clients et les intermédiaires de marché pour discuter des renouvellements et des modifications à la conception des régimes
- Se déplacer pour rencontrer les clients
- Assurer un soutien continu aux administrateurs de régime et aux intermédiaires de marché
- Promouvoir notre offre de produits et de services en assurance collective auprès des administrateurs de régime.
- Gérer la performance globale des groupes en analysant leurs rapports financiers mensuels
- Dresser la liste des modifications à apporter à la conception des régimes et en assurer la mise en œuvre
- Fournir des éclaircissements au sujet des processus administratifs, des modalités contractuelles et des caractéristiques spécifiques aux produits
- Suivre tous les programmes de formation professionnelle interne et de formation continue requis
- Respecter les règles de conformité de l’assureur et de l’entrepris