Disability Management Consultant

**Position**:Disability Management Consultant

**Job ID**:4464

**Status**:Permanent Full-Time

**Department**:People Safety

**Program**:People Services

**Role Level**:Professional Group (PG 09) $39.39 to $49.29

**Site**:Hybrid (Flex First)

**Posted**:September 11, 2025

**Internal Deadline**:September 18, 2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

At THP, we are relentless in providing high quality, compassionate care to our communities and take great pride in fostering an inclusive and accessible environment and we are all accountable for contributing to a healthy, safe and respectful environment for healing and promoting excellence in patient care though advancing patient and staff safety. If you are passionate about what you do, motivated to improve the health of the community, committed to excellence, quality and patient safety we would like you to join our Better Together team

**Position Summary**:
The Disability Management Consultant is a member of the People Safety team and is responsible for the proactive and expert management of WSIB, STD and LTD claims. This position collaborates with leaders and other key partners in injury and disability prevention, early intervention and return to work support. This position falls under our ‘Flex First’ remote hybrid working model, which allows for the flexibility of the right mix of in-office and remote work that suits the needs of the portfolio.

**Responsibilities**:

- Responsible for initiating, engaging and maintaining contact with the injured/absent employees on a regular basis.
- Provide support to employee’s leader and HR regarding claims management, disability, accommodation and the Attendance Support Program.
- Interpret and educate leaders on a variety of regulatory and compliance requirements to ensure that case management practices are applied in accordance with legislation, regulation and THP policies.
- Develop effective and sustainable return to work plans and conduct effective return to work meetings.
- For WSIB claims, ensure compliance with the Workplace Safety and Insurance Act. This involves managing all elements of the claims process including forms filing, incident investigation, return to work program development, work rehabilitation program coordination, compensation awards/claims review, and objection letter preparation.
- Where applicable, represent THP at all WSIB/WSIAT hearings and appeals.
- Maintain and respect confidential information; objectively and accurately document case history, strategy and case management plan.
- Collaborate and liaise with other members of People Safety and Support team.
- Collaborate with the employees, leaders, unions, human resources and relevant health care professionals to implement return to work and/or modified work programs and support a variety of prevention and Healthy Workplace programs and initiatives.
- In collaboration with leaders and human resources business partners, regularly monitor and adjust the progress of all return to work cases to resolve emerging issues.
- Make referrals to appropriate resource such as EFAP provider, Occupational Health Physician, or Ergonomics Consultant, as required.
- Act as a liaison to all internal and external partners.
- Monitor proposed or pending medical guideline changes, WSIA legislation or WSIB policy changes and prepares THP responses or positions when warranted.
- Accountable for regularly gathering, maintaining and reporting statistics regarding for WSIB, STD and LTD, and be able to proactively identify trends in order to prevent reoccurrences.
- Able to effectively and collaboratively resolve conflict.
- Effectively manage a fluctuating case load.
- Must be able to work at all THP sites.
- Other duties as assigned.

**Key Qualifications**:

- At least 3 years of experience in disability and WSIB claims management.
- Post-secondary degree in the health sector.
- Must meet the eligibility requirements and become certified with the Canadian Society of Professionals in Disability Management as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) within 2 years or be a CDMP or CRTWC in good standing.
- Demonstrated expertise and experience with return to work planning, HOODIP administration, long term disability contracts, collective agreements, and attendance and accommodation programs in