System Administrator Team Lead

**About Us**

Web Hosting Canada (“WHC”) is a dynamic web hosting and domain service provider dedicated to empowering Canadians online. Our niche lies in offering local and reliable web solutions that cater specifically to the Canadian market. We are a fun, relatable business with a deep commitment to our people, customers, and the environment. Every day, we envision, build, and improve Canada’s leading online growth platform, powering more than 66,000 Canadian businesses online.

**Job Summary**

Reporting to the Director of Customer Experience and working closely with the DevOps and Engineering teams, you will be responsible to lead and grow a small but mighty team of seasoned SysAdmins.

This role is pivotal in shaping the future of our SysAdmin team and its core processes and is a unique opportunity to make a significant impact within a growing company in a rapidly evolving industry.

**Key Responsibilities**:

- Ensure the optimal performance and continuous availability of WHC's hosting systems, including shared, virtualized, dedicated, and custom clusters
- Lead, train and manage a team of SysAdmins
- Respond to and resolve system incidents in real-time
- Identify and resolve security incidents, including abuse, blacklisting, malware and phishing
- Monitor key performance indicators, including web response times, backup durations, and system loads
- Escalate complex issues and coordinate responses with the DevOps team

**Qualifications**
- 5+ years of experience as a System Administrator (Apache, nginx, LiteSpeed) with an infrastructure service provider
- Extensive knowledge and experience with system performance tuning and optimization, especially in high-traffic WordPress environments
- A seasoned leader, capable of managing and mentoring a team of SysAdmins
- Experience with cPanel/WHM control panel (Plesk an asset)
- Experience with Bash or similar command-line scripting languages
- Good communicator in French or English; capable of clearly communicating complex concepts to a non-technical audience
- Experience with virtualization technologies such as OpenVZ, KVM, Xen, VMWare, or OpenStack.
- Good understanding of web concepts such as DNS and IPv4/6
- Experience managing and optimizing database systems such as MySQL and MariaDB
- Working knowledge of common website scripting languages such as PHP, Perl, or Python
- Windows Server management experience an asset
- Redhat/LPIC certifications an asset

**Company Perks**:

- Competitive salary with bonus incentive plan
- Comprehensive group insurance and telemedicine access
- Wellness program and regular group outings
- Frequent social gatherings, including 5a7s
- Free website hosting and domain package for personal use
- Social club and a fully stocked kitchen
- Bottomless bagels on Thursdays and occasional catered lunches
- Opportunities for business travel
- Beautifully renovated office in the heart of Little Italy
- Game room equipped with ping-pong, foosball, Nintendo, nerf guns and a library
- Fun holiday parties and epic activities
- Experience the benefit of working in a certified Great Place to Work® for four consecutive years, where you'll join a supportive community that values teamwork, innovation, and personal growth
- WHC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

**=== VERSION FRANÇAISE ===**

**Chef d'équipe, Administrateur de Systèmes - Linux**

**À propos de nous**
Hébergement Web Canada (mieux connu sous WHC) est un chef de file en matière d'hébergement web et de noms domaines qui a comme mission de permettre aux Canadiens d’établir leur présence en ligne. Notre niche est de fournir des solutions web locales et fiables, conçues spécifiquement pour le marché canadien. Faites partie d’une entreprise dynamique en pleine croissance qui se soucie profondément de ses employés, de ses clients et de l'environnement. Chaque jour, nous imaginons, développons et améliorons la plateforme ultime de croissance en ligne du Canada.

**Résumé du poste**

Sous la responsabilité du Directeur de l'expérience client et en étroite collaboration avec les équipes DevOps, vous serez chargé de diriger une équipe de SysAdmins chevronnés.

Ce rôle est essentiel pour façonner l'avenir de notre équipe SysAdmin et de ses principaux processus. Il s'agit d'une occasion unique d'avoir un impact significatif au sein d'une entreprise en pleine croissance dans un secteur qui évolue rapidement.

**Responsabilités**
- Assurer la performance optimale et la disponibilité continue des systèmes d'hébergement de WHC, y compris les serveurs partagés, virtualisés, dédiés et personnalisés
- Diriger, former et gérer une petite mais puissante équipe de SysAdmins
- Surveiller les indicateurs de performance clés, y compris les temps de réponse des sites web, les temps de sauvegarde et les chargements du système
- Faire remonter les problèmes