Sales and Customer Representative

Our team is seeking our next hybrid, Sales and Customer Representative

ARE YOU a passionate individual, great communicator with a goal-oriented mind

At Fairstone we don’t hire experience only, we hire attitude

If you are willing to learn, we are willing to invest in your future

We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

- Hybrid work model: we require 3 day a week in our Montreal office.
- Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
- Employee discounts; Phone plans, gym membership and many retailers such as perkopolis and more
- Education Support up to $3000
- Competitive base salary, with multiple incentive programs to increase your total compensation.
- We offer 3 weeks of vacation plus an additional 6 days to use at your convenience (wellness days).
- RESP program up to 6%: 3% company donation, and up to 3% more to match your contribution.
- Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)

Shift premiums as follow:
We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked 50% or more of the total hours worked Monday to Friday outside of outside your 8:30am-5:00pm.

10% shift premium (of regular hourly rate) will be paid for all hours worked on weekends

Department flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.
- Monday to Friday 8am - 8pm
- Saturday & Sunday 10am - 5pm

YOUR ROLE AS A SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE

Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.

REPONSABILITIES
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality
- Servicing existing customers by reviewing accounts and available products Support various corporate strategic initiatives as needed by:

- Adjusting daily work activities to support the requirements of company initiatives
- Adapting to meet unique process flows, scheduling, expectations, technology, etc.
- Providing feedback to test, learn and refine processes/technology

WE REQUIRE
- High school diploma or equivalent, a business or finance related post-secondary education is an asset
- No experience in sales or customer service necessary, but experience is an asset
- Must have excellent English communication skills in both written and verbal
- Must be able to work flexible hours including evenings and weekends
- Adapts easily to new technology as required
- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

Nous sommes fières de faire parmi les meilleurs employeurs de Montréal de 2024 par les 100 meilleurs employeurs au Canada

En savoir plus:
Suivez-nous sur LinkedIn:

- La Financière Fairstone souscrit au principe d’égalité d’accès à l’emploi. Par conséquent, nous prendrons des mesures raisonnables d’adaptation pour répondre aux besoins des personnes handicapées. Les personnes autochtones, membres d’une minorité visible et handicapées sont invitées à postuler en toute confiance._

Types d'horaires des postes:
Temps plein

Type d'emploi:
Permanent