Bilingual Account Management Specialist

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Bilingual Account Management Specialist
This role serves as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle. An Account Management Specialist (AMS) provides this support on an escalated, tier-two basis.
This is a permanent, home-based, within Canada position.
**What you will do**:
Setup dealers/sellers on Climate FieldView
Address escalated order placement issues, including the placement of Sales Ops Ordering Tool orders as necessary
Billing/Payment issue assistance
Triaging and escalating software asset issues
Processing Returns and Refunds
Managing Customer Accommodation requests
Handling renewal preference (payment method or seller affiliation) requests
Addressing Sales Agreement inquiries and processing
Processing Dealer terminations
Facilitating ad hoc report requests
Often requires outbound phone calls for follow up with customers as well as potential support of the inbound support line if necessary.
Own and address escalated tickets in Salesforce
Assist Climate, Bayer and external stakeholders with account/operational requests
Ensure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficiently
Facilitate the gathering of pertinent financial documents to be used for all billing purposes; following up on unpaid orders as necessary
Identify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with others
Provide timely resolution and follow-up to stakeholders
Maintain team documentation and reference materials
Ensure proper information on financial escalations
Be Knowledgeable about all Climate products, features and current offerings
Support the Bayer Carbon Program regarding eligibility questions and concerns, payment tracking and timing (data/paperwork completion,) general program questions and requirements, and requesting Data Manager Access
**Who you are**:
Fluent in both French & English - written and verbal
Minimum of 2 years sales support or account management experience
Knowledge of plant agriculture production
Computer savvy - strong MS Office skills
BA/BSci Degree
Ability to work as early as 7am and/or as late as 6pm
Ability to work on weekends during peak seasons
Ability to learn and thrive in a fast-paced environment and multi-task
Self-starter with a high degree of initiative and a positive attitude
Problem solving skills
Excellent phone communication skills
**Preferred Qualifications**:
Agronomic knowledge a plus but not required
Sales, business or marketing experience is a plus
**What we offer**:
Competitive compensation and rewards package
Collaborative, diverse and inclusive culture
Career development and global opportunities
Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings
Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees' differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer's values and purpose.
This posting complies with the British Columbia Pay Transparency Act. The salary range for this role is $66,400 - $99,600.
**Application deadline**: November 7, 2024
LI-CA
LI-Remote
**Location**:
**Canada**: Alberta : Calgary || Canada : Alberta : Camrose || Canada : Alberta : Edmonton || Canada : Alberta : Grande Prairie || Canada : Alberta : Leduc || Canada : Alberta : Lethbridge || Canada : Alberta : Medicine Hat || Canada : Alberta : Olds || Canada : Alberta : Peace River || Canada : Alberta : Red Deer || Canada : British Columbia : Abbotsford || Canada : British Columbia : Chilliwack || Canada : British Columbia : Cranbrook || Canada : British Columbia : Kamloops || Canada : British Columbia : Vancouver || Canada : Manitoba : Carman || Canada : Manitoba : Headingley || Canada : Manitoba : Winnipeg || Canada : Ontario : Guelph || Canada : Ontario : Kingston || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebe