Resident Relocation Coordinator

Resident Relocation Coordinator

Full-time, 32 hours, 4-day work week

Entre Nous Femmes Housing Society properties (various), Metro Vancouver

Entre Nous Femmes Housing Society (ENFHS) is a charitable not-for-profit housing organization that began almost 40 years ago by three single mothers looking to create more affordable housing for families like theirs. As one of Canada’s first women-led charitable housing organizations, we are committed to enhancing people’s lives, particularly the lives of women, single-parent families and other equity-deserving groups, by creating communities that provide affordable, safe, and secure housing.

We currently serve over 1200 low-income women, children, single-parent families, seniors, and people with disabilities across 517 affordable rental homes in thirteen properties in Vancouver, North Vancouver, Surrey, Burnaby, and New Westminster.

Over the next five years, ENFHS plans to double the number of people we serve and the units we manage to meet the region's critical demand for affordable housing. In doing so, we are growing our team with dedicated individuals who share our commitment to enhancing people’s lives by creating affordable, safe, and secure housing communities in Metro Vancouver.

Entre Nous Femmes Housing Society respectfully acknowledges that we work and provide affordable homes on the traditional and unceded territories of the Coast Salish peoples, specifically the q̓ic̓əy̓ (Katzie), Qw’? ntl’en (Kwantlen), kʷikʷəƛ əm (Kwikwetlem), xʷməθkʷəy̓əm (Musqueam), Qiqá:yt (Qayqayt), Semiahmoo, Sḵwx̱wú7mesh (Squamish), sc̓əwaθən məsteyəxʷ (Tsawwassen) and səlilwətaɬ (Tsleil-Waututh) First Nations. We are grateful to live and work on these lands.

We are committed to working in a good way with Indigenous peoples and organizations through anti-racist and anti-colonial actions, continued commitments to reconciliation, and working in solidarity and partnership with Indigenous Peoples to ensure everyone has a safe and secure place to call home.

We are also committed to creating a diverse and inclusive work environment that reflects the community we serve, where everyone feels they belong and can thrive. We encourage women and gender-diverse individuals, people of colour, Indigenous and other equity-deserving groups and those with lived experience in social housing and single-family households to apply. ENFHS is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

For more details about ENFHS, please go to our website at enfhs.ca.

THE OPPORTUNITY

Entre Nous Femmes Housing Society (ENFHS) seeks a collaborative and inclusive team member with great people and problem-solving skills to join our team as the Resident Relocation Coordinator. The Resident Relocation Coordinator will coordinate relocation activities for the Society’s projects and other partner organizations. They build collaborative relationships with ENFHS residents, community organizations, municipalities, and other partners to deliver inclusive and supportive resident relocation services. The Resident Relocation Coordinator reports directly to the Director of Community Engagement.

KEY POSITION RESPONSIBILITIES

RESIDENT RELOCATION
- Coordinates resident relocation activities for Society-led projects and a resident relocation social enterprise to provide services to other non-profit organizations and partners.
- Follows internal resident relocation policy and procedures.
- Provides exceptional customer service to residents and stakeholders.
- Liaise with partners, affordable housing providers, BC Housing, and moving companies, and community-based organizations.
- Follows an advance schedule to ensure proper resident notification and follow-up notices.
- Assists in creating relocation plans and handbooks.
- Updates relocation project budgets.
- Assists in the preparation of resident information for resident meetings.
- Attends resident meetings, office hours in relocation buildings, viewings, and move-out inspections as needed.
- Educates residents about their relocation options, rights, and responsibilities.
- Conducts needs assessment meetings and co-creates relocation plans with residents.
- Coordinates viewings and moves.
- Facilitates internal transfers within ENFHS’ portfolio.
- Documents relocation efforts and outcomes for reporting purposes to municipalities.
- Assists with permitting processes, including open houses and public hearings.
- Coordinates Right of First Refusals close to occupancy permit issuance.
- Provides administrative and office support to resident relocation activities for Society-led and social enterprise projects.
- Ensures all resident information is up-to-date and accurately recorded.
- Supports the collection of income review documents from residents, and ensures all requirements are met.
- Drafts building-wide and unit notices under the direction of the Director, Community Engagement and distri