Operation & Sales Technician

1 week ago

SaintLaurent, Canada Run DLJ Telecom Full time

Since 2002, Run-DLJ Telecom Inc. has been distributing new, used and refurbished telecommunication equipment to a wide variety of clients, including hospitals, universities and other health organizations. We are currently the largest telecommunications broker and distributor in Quebec.

**Your daily**
- Monitor the daily sales report and ensure that products are shipped the same day or 24 hours later.
- If the merchandise is not available in stock, ensure that the purchasing department orders them immediately.
- Monitor and maintain a process for RMA and repairs.
- Ensure that warranty returns are handled as quickly as possible.
- Develop a Minimum/Maximum inventory refueling system.
- Start a serialization system for some important items.
- Respond to requests from customers and prospects in a timely manner,
- Become familiar with new products and methods by following the courses and training offered by the Company from time to time.
- Promptly report any issues that the Employee is made aware of with respect to products, customers, credits, etc.
- The Employee undertakes, among other things, to respect the requests that the President, the Vice-President of Sales could make to him.

**You have**
- Minimum of 1-3 years of sales experience
- Experience in team management
- Fully bilingual (spoken/written)

Depuis 2002, Run-DLJ Telecom Inc. distribue des équipements de télécommunication neufs, usagés et remis à neuf à une grande variété de clients, notamment des hôpitaux, des universités et d’autres organismes de santé. Nous sommes actuellement le plus important courtier et distributeur en télécommunications au Québec.

**Votre Quotidien**
- Surveiller le rapport des ventes journalier et s’assurer que les produits soient expédiés la même journée ou 24 heures plus tard.
- Si la marchandise n’est pas disponible en inventaire, s’assurer que le département d’achats les commande immédiatement.
- Surveiller et maintenir un processus pour RMA et réparations.
- S’assurer que les retours sous garantie soient gérés le plus rapidement que possible.
- Développer un système de ravitaillement d’inventaire Minimum/Maximum.
- Débuter un système de sérialisation pour certains items importants.
- Contacter (par téléphone et courriel) clients existants de l’entreprise qui lui ont été réassignés (quantité d’appels à être déterminé par la direction)
- Répondre aux demandes des clients et prospects en temps opportun,
- Se familiariser avec les nouveaux produits et les nouvelles méthodes en suivant les cours et la formation offerts par l’Entreprise de temps à autre.
- Rapporter rapidement tout problème dont l’Employé est mis au courant en ce qui concerne les produits, les clients, les crédits, etc.
- L’Employé s’engage, entre autre chose, à respecter les demandes que le président, le vice-président des ventes pourraient lui faire.

**Vous Avez**
- Minimum 1-3 ans d’expérience en ventes et gestion opérationnelle
- Expérience en gestion d’équipe
- Parfaitement bilingue à l’écrit et à l’oral

**Salary**: $50,000.00-$75,000.00 per year

**Benefits**:

- Extended health care
- Life insurance

Schedule:

- 8 hour shift

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