City of Brampton

City of Brampton - Full Time Contract Manager
**Position**:Contract Manager
**City**: Brampton
**Status**: Full Time
**Pay Rate**:TBD
**Hours**:Monday to Friday (0800 - 1600)
**Site**: City of Brampton

**Site Description**:
City of Brampton is a diverse, cosmopolitan, and vibrant place to be. From a population of 523,911 in 2011, Brampton is now Canada’s second fastest growing and 9th largest city. Located immediately north
of Lester B. Pearson International Airport.

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career
opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

The Contract Manager will provide overall supervision and coordination of all contract guards working at the City. The Contract Manager will act as a liaison between the Security Company and the City, represent the City
at events and meetings and will support Security Services management with various duties and assignments. This position is a high-caliber position and will also include the following responsibilities:

- Ensuring appropriate staffing levels are maintained
- Managing the schedules of contract guards, ensuring replacements for absent personnel and following up on requests for additional security guards
- Conducting final selection interviews for prospective supervisors and guards
- Ensuring guards assigned to work at the City meet the mandatory skill set required to work at the assigned location
- Arranging and supervising the site orientation and site specific training for new guards
- Conducting random audits of guards to ensure their knowledge and performance meet City expectations and are in compliance with the Security Company’s contractual obligations
- Monitoring, reviewing, and making recommendations for all policies and procedures ensuring that operational requirements are being met and enhanced
- Acting as a front line ambassador to staff, tenants, residents and visitors
- Representing the City’s Security Operations Coordinator, in his/her absence, in dealings with City staff, tenants, emergency services or any other persons as required
- Attending and participating in City Security Services meetings
- Reviewing, editing, approving and disseminating incident reports to the appropriate persons
- Developing Standard Operating Procedures as required as well as Temporary Standing Orders.
- Coordinating fleet vehicle maintenance and service
- Building and maintaining relationships with the public, local law enforcement, cross-functionaldepartments, developing a thorough understanding of their operational needs
- Responding to major occurrences such as disturbances, arrests, panic and fire alarms etc., ensuring all guards adhere to policies and procedures
- Maintaining compliance and discipline of all contract staff
- Performing other related duties as assigned by the City
- Job duties may be amended as needed for operational purposes.

**Other Responsibilites**:

- Following up on Drive Cam events.
- Leading Dispatch meetings
- Leading an ASM meeting quarterly
- Leading Monthly Shift lead meetings provide updates, success and challenges faced.
- Participate in monthly Ops meeting
- Reviewing OT Request
- Conducting CCTV investigations pertaining to security guards performance/complaints
- Conducting Audits of All Track Tik users
- Issuing disciplinary actions towards the contract security staff.
- Working with Paladin management for program initiatives
- Conducting staff performance reviews
- Working in partnership with Paladin management to meet the contractual KPI requirements

**Highlights**:

- Extensive Paid Industry Training
- Benefits & Other Perks
- Opportunities for Growth & Advancement

**Qualifications**:

- Previous supervisory experience required, **minimum 4 (four) years of supervisory**, team lead or related experience
- Minimum **4 (four) years of security experience** or related experience
- A Valid Ontario Security Guard License
- Proficient in English (both oral and written)
- Vulnerable Sector Check
- Customer Service Experience
- Post-Secondary education in a Law Enforcement/Security program from a recognized college
- Working knowledge of the Trespass to Property Act and Mental Health Act
- Demonstrated punctuality and reliability, tact and diplomacy
- Must possess a **valid G Class license **with a minimum** driving experience of 3 years**:

- ** Must provide clean drivers abstract.** No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

Paladin Security has a diverse workfo