Tourism Ambassador

**Job Description**:
**JOB TITLE**:Tourism Ambassador

**DEPARTMENT**:Corporate Support Services

**NUMBER OF POSITIONS**: 2

**JOB STATUS & DURATION**: Temporary, 4 months

**HOURS OF WORK**: 35-hour workweek, variable hours

**LOCATION**: Hybrid Model - when working onsite, you will report to the location of City Hall

**HOURLY RATE**:$20.82

**POSTING DATE**: January 23, 2025

**CLOSING DATE**:February 7, 2025

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Tourism, this position will be responsible for providing service excellence to stakeholders, vendors, and participants in the delivery of the Brampton Farmers’ Market. This role is responsible for ensuring a proactive approach to the program delivery of new and existing events that meet the needs of the community. In addition, the role may require the ambassador to attend community festivals and events that the Tourism office sponsors to engage with visitors, promote Tourism initiatives and collect data.

**Brampton Farmers’ Market**
- Support the Events Specialist in the operation of the market to ensure smooth delivery of the event. Assist in event set-up and take-down.
- Liaise with market vendors by:

- directing them to preassigned stalls
- ensuring compliance of rules and regulations
- keeping the Events Specialist informed of noncompliance issues (City procedures, Ontario Fire Code, Public Health Department, etc.)
- responding to inquiries
- resolving minor disputes in conjunction with Coordinator, Markets and Culinary Tourism
- collecting product and weekly sales from vendors
- Assist with operation of Tourism booth including implementation of market survey and program promotion.
- Remain alert to market surroundings while on duty and be ready to execute emergency procedures.
- Respond to public inquiries.
- Support the Events Specialist with new initiatives to “Green the Market.”
- share information with vendors and patrons about proper compost/recycling/waste disposal
- support composting pilot project with The Region of Peel
- Support Culinary Tourism market programming.
- Produce weekly reports on the Farmers’ Market including vendor attendance, patron feedback, sales, and programming
- Liaise with community groups and vendors as assigned.
- Assist with implementation of event surveys.
- Additional duties as assigned.

**Community Events**
- Attend Marquee, Experience Brampton and/or Sport Tourism events that the City of Brampton Tourism Office sponsors
- Engage participants in completing surveys and feedback on festival experiences
- Promote Brampton Tourism office initiatives and grow brand awareness to new audiences
- Assist with data collection, event reporting and pictures from the festivals

**SELECTION CRITERIA**:

- Minimum one year experience in a customer service environment.
- Exceptional customer service and communication skills.
- Excellent interpersonal skills, ability to be articulate, tactful and have demonstrated conflict resolution skills and experience.
- **Preference will be given to students that have a permanent residency in Brampton._
- **_Various tests and/or exams may be administered as part of the selection criteria._

**Interview**: Our recruitment process may be completed with video conference technology.

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