Technical Quality Specialist

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Reports to**: Manager, Regulatory Compliance
Purpose of the Role
Provide medical laboratory leadership, discipline-specific technical expertise and quality management consultation to Operations. Ensure processes and procedures remain current and compliant with scientific advancements, technical developments and regulatory requirements of their discipline-specific field of Medical Laboratory Science.
**Your responsibilities will include**:

- Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use.
- Ensure department policies, processes, procedures and forms remain current with applicable regulations, legislation, and best practice.
- Support the internal/external assessment process and collaborate with stakeholders to develop and implement corrective actions
- Liaise with external stakeholders including the Diagnostic Accreditation Program (DAP) and Accreditation Canada Diagnostics (ACD)
- Provides support to Medical/Scientific, Supply Chain Management, Business Development, IT and other support departments as required.

**What you bring to the role**:

- College Diploma in Medical Laboratory Technology or equivalent education and experience.
- In Ontario, current registration with College of Medical Laboratory Technologists of Ontario (CMLTO).
- In British Columbia, current registration with Canadian Society for Medical Laboratory Science (CSMLS).
- Minimum of 3 years previous discipline-specific laboratory experience
- Strong technical and quality systems knowledge and understanding to provide discipline specific, expert technical and scientific support to all customers, internal and external.
- Proven ability to facilitate compliance with the Quality Management System within a regulated environment
- A clear understanding of regulatory compliance processes and the business impact of failing to meet external regulatory requirements.
- Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring correction actions, and follow-up on continues non-compliance.
- The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals.
- Excellent verbal communication skills to effectively communicate decisions and seek input.
- Excellent technical writing skills to support the creation, review, and maintenance of documentation.
- Strong organization, change and project management skills to ensure that deliverables are achieved on schedule and in a controlled manner.
- Occasional travel required

This is an in-person role.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job