Customer Care Coordinator

1 week ago

Cambridge, Canada Shred-Tech Corporation Full time

**RESPONSIBILITIES**:

- Close collaboration with sales team to convert sales proposals to sales orders in Epicor
- Work with customer financing companies to help facilitate a seamless funding transaction
- Ensure correct sales taxes are charged on invoices and ensure appropriate customer documentation is received and retained for any exceptions
- Finalize and ensure accurate and timely invoicing to customers
- Provide information to Finance for preparation of accrual entries in the event invoicing does not meet cut-off requirements
- Understand key customer proposal terms and ensure customer adherence - prepayment deposit (invoices), milestone and final payments
- Preparing all necessary paperwork throughout process (customs, equipment registration documentation)
- Preparing and distributing weekly and monthly customer reports
- Periodic review and update of customer data (legal name, ship-to, etc) stored in the ERP system, based on established formatting and entry protocols.

**QUALIFICATIONS**:
**Education**:

- Post-secondary education would be an asset.

**Experience**:

- 2-4 years’ experience with customer service and sales order entry
- Experience working with MRP systems is an asset
- Experience with sales orders in relation to sale of equipment preferred
- Basic knowledge of accounting

**Specific skills and knowledge requirement**:

- Good understanding of Incoterms
- Good understanding of cross-border import / export documentation requirements
- Good understanding of business financing transactions (working with leasing companies)
- Excellent communication, negotiation and decision-making skills
- Proficient with MS Office
- Familiar with MRP systems and principles
- Familiarity with CRM systems (ie. Salesforce) would be an asset
- Foundational knowledge of sales taxes and requirements for invoicing
- Ability to multi-task and prioritize with strong organizational skills
- Must be able to work in a fast-paced environment coupled with a high sense of urgency and attention to detail

**About Shred-Tech**:
Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process following the Human Rights Code.

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