User Support Technician
1 week ago
Education:
- Expérience:
**Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Work setting**:
- Help desk
- Telecommunications industry
**Tasks**:
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
**Experience**:
- 1 to less than 7 months
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 40 hours per week
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