Current jobs related to Lead, Online Customer Experience - Toronto - The Home Depot Canada
-
Instadebit Online Casinos
4 weeks ago
Toronto, Canada Instadebit Online Casinos Full timeAmong all the payment methods used today, Instadebit is one of the most popular in Canada. This service is perfect for fast and secure transactions. That is why Canadian players often choose it for deposits and withdrawals at online casinos. If you intend to play for real money and are looking for the best payment method, choose Instadebit. We have prepared...
-
Instadebit Online Casinos
11 minutes ago
Toronto, Canada Instadebit Online Casinos Full timeAmong all the payment methods used today, Instadebit is one of the most popular in Canada. This service is perfect for fast and secure transactions. That is why Canadian players often choose it for deposits and withdrawals at online casinos. If you intend to play for real money and are looking for the best payment method, choose Instadebit. We have prepared...
-
Experience Leader
7 days ago
Toronto, Canada GrowPro Experience Full time**About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...
-
Online Math Tutor
6 days ago
Toronto, Canada Canada Online Tutoring Inc. Full timeCanada Online Tutoring Inc. is a Canada-based tutoring company that offers professional private one-on-one tutoring services to students of all levels. Our mission is to provide the highest quality tutoring services to help students achieve their academic goals. Qualifications: - Caring, patient and passionate for teaching - Strong communication skills...
-
Online Experience Analyst
6 days ago
Toronto, Canada The Home Depot Canada Full time**The Position**: At The Home Depot Canada, we are actively committed to providing a best-in-class customer experience both in-store and online; and are constantly on the lookout for top-tier talent that will help us achieve our goals. As a leader in the home improvement industry, we understand that Digital is crucial to the overall customer journey, so over...
-
Customer Service Team Lead – Online Gaming
14 hours ago
Toronto, Canada Hard Rock Digital Full timeA leading online gaming company in Toronto is seeking a Customer Service Supervisor responsible for managing a team that provides support to players. The role requires excellent leadership skills, the ability to coach and motivate team members, and experience in a fast-paced environment. The successful candidate will oversee service delivery and maintain...
-
Toronto, Canada Nike Full timeA leading sportswear company in Toronto is seeking a Lead, Digital Operations to enhance its digital business. This role is crucial for managing day-to-day site operations, including product setup and troubleshooting technical issues. The ideal candidate will have 3-5 years of e-commerce experience and strong organizational skills. This position offers the...
-
Toronto, Canada Nike Full timeA leading sportswear company in Toronto is seeking a Lead, Digital Operations to enhance its digital business. This role is crucial for managing day-to-day site operations, including product setup and troubleshooting technical issues. The ideal candidate will have 3-5 years of e-commerce experience and strong organizational skills. This position offers the...
-
Toronto, Canada Nike Full timeA leading sportswear company in Toronto is seeking a Lead, Digital Operations to enhance its digital business. This role is crucial for managing day-to-day site operations, including product setup and troubleshooting technical issues. The ideal candidate will have 3-5 years of e-commerce experience and strong organizational skills. This position offers the...
-
Toronto, Canada Loblaw Full timeAt Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online...
Lead, Online Customer Experience
3 weeks ago
**With a career at The Home Depot, you can be yourself and also be part of something bigger.**
**Key Responsibilities**:
- ** Customer Understanding**: Leverage research to identify opportunities to drive value across shopping experiences.
- ** Vision Building**: Align with stakeholders to articulate category-focused priorities and support the customer's shopping journey.
- ** End-to-End Experience**: Facilitate and align postmortem shopping experiences with partners.
- ** Project Planning & Management**: Ensure proper workload distribution and project intake process.
- ** Continuous Improvement**: Monitor key metrics and continuously improve the shopping experience.
- ** Measure Results**: Evaluate and action opportunities to improve the business.
- ** Portfolio Expertise & Strategy Alignment**: Lead high-profile portfolio alignment discussions with merchants to ensure business objectives align with online strategies to drive growth.
- ** Category Health & Execution**: Regularly assess category performance, analyze trends and competitor landscape, collaborate with cross-functional partners to enhance customer experience, optimize on-site search and browse elements, and manage taxonomy, attributes, and facets for better product discoverability.
- ** Communication**: Provide clear timelines of prioritized deliverables and review results of changes to category experiences.
- ** Stakeholder Management**: Work effectively with cross-functional teams to drive efficiency in existing processes.
- ** Core Objective**: Cross Functional & Project Management: Bridge the gap between stakeholders and partners to align project roadmaps, ensuring the right opportunities drive the business forward. Facilitate stakeholder and partner engagement, maintaining transparency on backlog and in-flight priorities.
- ** Leadership**: Lead interview exercises, determine cultural and team fits, and align organizational needs.
- ** Coaching & Mentoring**: Coach resources and mentor UX team members for career development.
- ** Performance Reviews**: Conduct 1:1s and performance reviews to develop team skills.
**Competencies**:
- Project Planning & Management
- Research & Web Analytics (Adobe Analytics)
- Problem Solving Ability
- Business Acumen
- Cross-Functional Team Collaboration
- Stakeholder Management
- Back-end data management
- Leadership: Provide guidance and mentorship to team members.
**Direct Manager/Direct Reports**:
- Reports to: Manager, Online Category Experience
- Direct Reports: Yes
**Travel Requirements**:
- Limited
- Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
**Physical Requirements**:
- Extended sitting
- Repetitive tasks
- Quarterly store experience day requiring standing for extended periods and performing any tasks required at the store level
**Hybrid Work**:
- Hybrid
- Currently 4 days a week (Mon-Thursday) - At location (per organization policy)
- Travel to Toronto Store Support Centre (SSC), stores, and Innovation Centre (IC) on weekly basis as required based on organization policy
**Working Conditions**:
- Working in an office setting - computer work, camera-on virtual meetings, in-person at SSC/IC/Stores
**Minimum Education**:
- University/College degree in a related area of study, or equivalent experience.
**Minimum Years of Work Experience**:
- 2+ years in a relevant field
**Minimum Leadership Experience**:
- 1+ year
**Certifications**:
- None required
**Other Requirements/Assets**:
- Proven experience in managing UX teams and projects.
- Excellent communication and interpersonal skills.
- Previous experience in eCommerce is a required
- An aptitude for analytics; ability to derive insights, take action, and a bias for action
- Strong problem-solving skills
- Strong organizational skills with the ability to manage multiple projects
- Strong attention to detail
- Self-starter with the ability to work independently with only general guidance
- Must be comfortable with Ambiguity
- Experience with Adobe Analytics, Looker, Tableau & P360 an asset
