Data Lead

**Job Description**:
We are looking for a
**ServiceNow Data Lead **to lead and help transform Canada Life Technology’s IT Data management in support of Canada Technology and its partners. This role is responsible for collaborating across a diverse team of IT professionals responsible for Hardware and Software asset management. You will have experience in, IT asset management (hardware and software asset management), service definition, data, workflows, and automation.

If you are called to make an impact, comfortable with change at scale, passionate about technology, love to learn, and create world-class customer experiences, this is a great opportunity to grow and contribute to a world-class team

**Role Description**

The ServiceNow Data Lead is responsible for the management of technology assets, which includes the discovery and structure of technology assets while mitigating the risks these assets present to the organization throughout their life.

Strong knowledge in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow, Flow Designer, Script Actions.

**What you will do**
- Provide effective governance to ensure asset management processes and procedures are effectively being adhered to by internal teams and service partners.
- Ensure that ITAM-related tools and services are properly evaluated, selected, configured, and maintained, with appropriate integration with other sources of data.
- Maintain accuracy of IT software and hardware assets - identify issues, manage remediation and optimization activities.
- Identify opportunities (processes, training, systems) to enhance individual and team effectiveness.
- Communicate technical problems and solutions to both technical and non-technical audiences
- Review and recommend enhancements to the existing configuration management practice, processes, and procedures, as well as focus on implementing efficiencies through automation within the CMDB.
- Work with the vendor on ServiceNow solutions to enable future enhancement and support

**What you'll bring**:

- Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience.
- General technical knowledge of various IT systems (servers, load balancers, network, firewall, virtual environments, cloud, mainframe, databases, middleware, end-user computing, etc.)
- Strong understanding of asset management and discovery tools like Service Now, BMC, SCCM, ILMT etc.
- Fluent in dependencies of CMDB, Discovery and Application Portfolio Management knowledge.
- Technical and functional understanding of the CSDM framework and Service Mapping
- Strong analytical, problem-solving skills and a natural ability to solve complex issues. High attention to detail and strong ability to learn new technologies.
- Experience with creation and optimization of ITOM operating model
- High understanding of Service Management and ITIL
- Passion for the possibilities of technology and for staying abreast of advances in technology and industry best practices.
- Strong communication, collaboration and relationship building skills.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those