Collection Agent
2 weeks ago
Mr Payday is a leading provider of short-term lending solutions, serving customers across Canada. Founded in 2002, we have grown to become one of the most trusted names in the industry. Our team of dedicated professionals is committed to providing exceptional service to our clients and creating a positive, supportive work environment for our employees.
Collections Agent
Mr Payday - Burnaby, BC (In-Office or Remote)
Compensation:
- 10% commission on collections after the first $3,000 collected each month
- Competitive base wage
**Responsibilities**:
- Negotiate payment plans and settlements with customers
- Document all collection activities in our internal system
- Investigate customer disputes and discrepancies
- Adhere to all relevant laws and regulations, including privacy requirements
- Meet monthly collection targets and KPIs
Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in collections, customer service, or a related field
- Excellent verbal and written communication skills
- Strong negotiation and problem-solving abilities
- Proficiency with computers and collection software
- Knowledge of debt collection regulations and best practices
- Ability to multitask and prioritize workload
- If working remotely, must have a quiet, distraction-free home office with secure high-speed internet
In addition to a competitive base wage, we offer uncapped earning potential with our generous commission structure. Earn 10% commission on all collections after the first $3,000 collected each month. If working in-office, our location is conveniently located near public transit. If working remotely, we will provide the necessary technology and equipment for you to perform this role from your home office.
If you are a self-motivated individual who thrives in a target-driven environment and is able to work independently either in-office or remotely, we encourage you to apply. Please submit your resume and cover letter describing your suitability for the role.
Pay: $17.50-$19.00 per hour
**Benefits**:
- Flexible schedule
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
**Experience**:
- Debt Collection: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Burnaby, BC V5C 6P8
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