Service Consultant

**Introduction**

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

**Overview**

As a member of our Benefits and HR consulting team, you’ll help our mid to large clients - employers, across all industries to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and robust performance will be highly valued. We are looking for a Service Consultant that has the character and personality to collaborate with an accomplished team of personable and motivated individuals.

The Service Consultant will work with a team providing support for an existing block of Benefits and Health business among mid
- to large-size clients across Canada. Focusing on fostering strong relationships with clients, the Service Consultant addresses administration and claim issues and provides expert guidance on products and processes. The Service Consultant will also work with the team to prepare and participate in finalist meetings for prospective clients.

If you love the challenges of this dynamic field, then Gallagher will support and nurture your professional development and success.

**How you'll make an impact**
- Develop and maintain close relationships with clients and account managers
- Work with clients and vendors on day-to-day service, administration issues and general inquiries
- Arrange disability meetings and employee education sessions as required
- Handle plan amendments including preparation of amendment requests, filing requests with the provder, communication and review of contract and booklets for accuracy
- Assist with ad hoc assignments as needed (i.e. mergers and acquisitions, customized communications, focus groups)
- Support the Team and work with the cross-functional team to:

- Prepare for prospect meetings and presentations
- Assist in client-specific responses to Requests for Proposal
- Present with team at finalist meetings
- Represent Gallagher externally in the marketplace
- Travel as required for clients, prospects, and external industry events

**About you**
- Minimum 3 years of consulting, account management, underwriting or technical experience gathered at an insurance company and/or consulting firm
- Experience with all areas of group benefits including administration, disability and wellness
- Strong planning and time management skills
- Knowledge of traditional/flexible benefits
- Able to manage multiple priorities within a dynamic environment
- Microsoft Office - Excel, Word and PowerPoint skills required
- Strong presentation skills
- High-quality written and oral communications
- Client-driven
- Dedicated team player
- Works effectively and positively with internal team as well as with insurer’s service representatives

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan

**Other benefits include**:

- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Employee education recognition program
- Employee referral bonus program

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, ve