Current jobs related to Library Planning Consultant, Client Research and Development - Ottawa - City of Ottawa
-
Library Planning Consultant, Indigenous Services
2 weeks ago
Ottawa, Canada City of Ottawa Full timeRequisition ID: 16022 Department: Ottawa Public Library Service: Service Planning Branch: Special Projects Employment Type: 1 Permanent Full Time Position Work Hours: 35 hours per week Affiliation: MPE Salary Information: $81,359.46 - $102,891.88 annually (2025 rates of pay) Location: 100 Tallwood Drive City: Ottawa, ON Job Category: Ottawa Public...
-
Consultant I, Library Planning
4 days ago
Ottawa, Ontario, Canada City of Ottawa Full timeRequisition ID: 20003Department: Ottawa Public LibraryService: Corporate ServicesBranch: Human ResourcesEmployment Type: 1 Temporary Full Time Position (Up to 18 months)Work Hours: 35 hours per weekAffiliation: MPESalary Information: $72, $91,813.54 annually (2025 rates of pay)Location: 100 Tallwood DriveCity: Ottawa, ONJob Category: Ottawa Public...
-
Consultant I, Library Planning
4 days ago
Ottawa, Ontario, Canada CityofOttawa Full time $72,596 - $91,813Requisition ID: 20003Department: Ottawa Public LibraryService: Corporate ServicesBranch: Human ResourcesEmployment Type: 1 Temporary Full Time Position (Up to 18 months) Work Hours: 35 hours per weekAffiliation: MPE Salary Information: $72, $91, annually (2025 rates of pay)Location: 100 Tallwood Drive City: Ottawa, ON Job Category: Ottawa Public...
-
Ottawa, Canada City of Ottawa Full timeRequisition ID: 18864 Department: Ottawa Public Library Service: Facility and Technology Services Branch: Hospitality Services Employment Type: 1 Full-time Permanent - Work Hours: 35.00 /hours per week Affiliation: MPE Salary Information: $72 596,16 - $91 813,54 annually (2025 rates of pay) Location: 100 Tallwood City: Ottawa, ON Job Category:...
-
Ottawa, Canada Broadstreet Health Economics and Outcomes Research Full timeWe are an independent consultancy in Vancouver British Columbia, specializing in epidemiology, evidence synthesis, and health economics. Our team comprises epidemiologists, health economists, statisticians, and IT specialists. Our projects are led by senior team members with extensive experience across a wide range of HEOR studies. We have an extensive...
-
Senior Communications Advisor
4 weeks ago
Ottawa, Canada Library of Parliament Full timeThe Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. We are proud to be recognized as a Top Employer in the National Capital Region . For more information about the Library and what we offer,...
-
Planning and Policy Analyst
1 week ago
Ottawa, Canada National Research Council Canada Full timeHelp bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. Business Professional Services division works collaboratively and efficiently with clients and stakeholders providing timely and relevant services to strengthen business and management...
-
Senior Communications Advisor
4 weeks ago
Ottawa, Canada Library of Parliament Full timeThe Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment. We are led by our guiding principles of agility, collaboration, excellence, impartiality, and inclusion. We are proud to be recognized as a Top Employer in the National Capital Region. For more information about the Library and what we offer,...
-
Senior Communications Advisor
3 weeks ago
Ottawa, Canada Library of Parliament Full timeLibrary of Parliament provided pay range This range is provided by Library of Parliament. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$104,230.00/yr - CA$123,297.00/yr The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment....
-
Senior Communications Advisor
3 weeks ago
Ottawa, Canada Library of Parliament Full timeLibrary of Parliament provided pay range This range is provided by Library of Parliament. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$104,230.00/yr - CA$123,297.00/yr The Library of Parliament is a non-partisan organization that provides a unique and stimulating work environment....
Library Planning Consultant, Client Research and Development
2 weeks ago
Requisition ID: 19591
Department: Ottawa Public Library
Service: Client Services
Branch: Client Experience&Community Development
Employment Type: 1 Permanent Full Time Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $72,596.16 - $91,813.54 annually (2025 rates of pay)
Location: Library, 120 Metcalfe Street
City: Ottawa, ON
Job Category: Ottawa Public Library
**Application Close: 07/11/2025**
**JOB SUMMARY**
- Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the city of Ottawa, that meet the unique needs of diverse communities, are delivered through facility, mobile, and virtual channels, and reflect a client-centered approach.
- As the **Library Planning Consultant, Client Research and Development** your role is to collaborate with multiple departments and use multiple data sources (internal and external) to create tools that support and improve the client experience. Reporting to the Manager of Client Experience and Community Development, the Client Services team and other OPL departments, you will conduct qualitative and quantitative research and analysis, develop tools and templates, and oversee policies and best practices for client services, including the development of service standards.
**EDUCATION AND EXPERIENCE**
- 4-year university degree in a field relevant to the key responsibilities of the position.
- Minimum of 3 years of progressive experience in the development, implementation and evaluation of digital strategies and plans.
**KNOWLEDGE**
- Comprehensive understanding of OPL's mission, vision, values, governance structures, and familiarity with corporate policies and procedures of both OPL and City of Ottawa.
- Awareness of relevant legislation, policies, regulations, and guidelines, such as the Public Libraries Act, Municipal Freedom of Information and Protection of Privacy Act, Copyright Act, Accessibility for Ontarians with Disabilities Act, and Reporting of Child Pornography Act.
- Research, statistical analysis and report writing techniques and processes
- Program and project evaluation and performance measurement processes
- Adherence to the principles of intellectual freedom.
- Understanding of environmental and industry trends impacting organizations and influencing the future of work and the workforce.
- Familiarity with project management principles and practices.
- Competence in strategic and operational planning.
- Familiarity with UX, IA, brand strategy, CMS, BI, marketing, technical writing, organizational governance, WCAG, and content reuse.
- Knowledgeable in UX methodologies for identifying user needs, such as personas and journey mapping the user experience.
- Advanced understanding of content management systems, with particular proficiency in Drupal, from both a user and content creator perspective.
- Expertise in web development and comprehensive knowledge of all aspects of the web design process.
**COMPETENCIES, SKILLS AND ABILITIES**
**Personal Suitability**
- Commitment to anti-racism, decolonization, and fostering an inclusive work environment aligned with justice, diversity, equity, and inclusion.
- Understanding of change management principles and the benefits of change
- Collaboration skills, ability to work effectively in a team environment.
- Excellent interpersonal skills, leadership capabilities, and client service focus.
- Action-oriented, highly motivated, and energetic individual who thrives in a fast-paced environment.
- Strong conceptual, analytical, organizational, and planning skills to address complex issues.
- Effective time management skills, able to work under tight deadlines.
- Consistency, fairness, tact, empathy, and respect in interactions with others.
- High personal and professional standards, integrity, and positive rapport with a wide range of individuals.
- Commitment to an inclusive and community-focused approach in service design and delivery.
- Experience working in diverse communities and building relationships with partners from various sectors.
**WHAT YOU NEED TO KNOW**
- Additional vacancies may occur during the competition process.
- **_Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements._**:
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
