Head of Stores

**Location**:Remote based in Alberta (Ideally in Edmonton or Calgary and surrounding areas).

**Salary**:$160,000 - $185,000
Actual compensation within the range will be based on experience
We also offer quarterly variable compensation package (bonus) + benefits

**About Specsavers**

Welcome to Specsavers - where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work®, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all - we’re also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

**What You’ll Do**

Purpose of the role

We’re looking for a strategic and people-focused leader to oversee daily operations and drive performance across all store locations in Alberta. In this role, you’ll work closely with your area retail leaders and Partners (our store owners) to ensure operational excellence, grow market share, and maximize sales and profitability in the region.

As the most senior operational leader in your territory, you’ll collaborate with other Heads of Stores and our Head of Operations, as well as teams across Property, Business Development, Recruitment, Partnership, Clinical, Finance, and Training. Your success will come from coaching and supporting area retail leaders and store Partners to hit their business goals, run high-performing and profitable stores, and create a Great Place to Work for their teams.

Key Responsibilities

Strategic Leadership & Business Growth
- Execute the provincial retail strategy in alignment with national and global Specsavers objectives.
- Drive store performance across the province, ensuring delivery of sales, margin, and profitability targets.
- Develop and implement a 3-5-year physical capacity and workforce plan to support future growth.
- Collaborate cross-functionally with Property, Marketing, Clinical, Product, and Recruitment teams to deliver integrated business outcomes.

Partner & Store Support
- Coach and support store Partners to develop and execute robust business plans.
- Oversee onboarding and development programs for new Partners, from pre-opening through post-launch stabilization.
- Ensure underperforming stores are identified early and supported with tailored improvement plans within 8-12 weeks.

People Leadership & Team Development
- Build, lead, and inspire a high-performing team of RRMs to deliver consistent support and challenge to store Partners.
- Champion a culture of coaching, accountability, and continuous improvement.
- Lead regional forums and events to align teams, share best practices, and foster engagement.

Customer Experience & Brand Standards
- Set and uphold high standards for customer service across all stores.
- Ensure stores deliver the Specsavers customer journey and brand promise consistently.
- Act as a brand ambassador and escalation point for customer or Partner issues.

Risk, Compliance & Operational Excellence
- Ensure compliance with all provincial and federal regulations, including competition and employment law.
- Monitor and manage operational risks, working cross-functionally to mitigate issues.
- Ensure stores are audit-ready and aligned with Specsavers’ operational standards.

**What We’re Looking For**

Essential
- Proven experience in a senior retail leadership role, ideally in a franchise or multi-site environment.
- Ability to lead through complexity and scale high-performing teams.
- Strong understanding of P&L management and financial forecasting.
- Deep commitment to delivering exceptional customer experiences.
- Excellent interpersonal and influencing skills across all levels.
- Demonstrated success in leading transformation and growth initiatives.
- Willingness and ability to travel extensively within the province.

**Our Fellow ‘Speccies’ Enjoy**
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