Store Manager

Village Ice Cream is on an exciting journey to find a full-time Store Manager for our brand-new West District location We are bringing Village to a new community in Calgary, and we are looking for someone who is passionate about the customer experience and operational excellence. As Store Manager, you will be the lead culture setter and role model for your team. In any given week, you will split your time between high-level meetings with your colleagues from other locations, tackling opportunities to achieve exceptional hospitality, and of course, scooping alongside your team. You’re amazing at this role if the people in your life would describe you as a natural coach, organized, adaptive, and a self-starter. If this sounds like you, we’d love to meet you (over an ice cream of course).

**As Store Manager with Village Ice Cream, you will**:

- Create and maintain a healthy team environment for up to 25 Scoopers.
- Onboard and train new Scoopers to meet seasonal demand.
- Engage in regular performance management including scoop weighing, product knowledge tests, and hospitality training.
- Facilitate strong working relationships between the front of house and back of house.
- Create and implement new strategies for delivering exceptional hospitality and operational excellence.
- Create and manage weekly shift schedules to meet labour cost targets.
- Execute strategies to improve operational efficiencies.
- Take ownership of deep cleaning, repairs and maintenance, and general upkeep of facilities.
- Respond to and/or coordinate coverage during store emergencies and staffing shortages as required.
- Manage store inventory, place orders, and maintain strong working relationships with our suppliers and trades.
- Participate in company events, initiatives, and campaigns and contribute to employee engagement.
- Ensure all scoopers follow Company policies as well as proper food health, safety, and sanitation guidelines.
- Lead by example and reflect Village Ice Cream’s Purpose and Core Values.

**You are a great fit for this role if you**:

- Have at least 1 year of people management experience.
- Have experience in and a passion for delivering exceptional customer service in a restaurant or retail environment.
- Have a strong desire to develop your management skillsets and truly enjoy leading and developing others.
- Are a self-motivated individual who enjoys working in a team or collaborative environment.
- Have exceptional organizational skills.
- Can maintain flexibility in your schedule and are able to respond to store emergencies and/or staffing shortages.
- Receive fulfillment from truly getting to know and understand people.
- Are very comfortable working with a diverse group of people.
- Are immersed in local food culture and have a strong desire to be a part of an entrepreneurial company.

**Our compensation offer for this role includes**:

- Full time, salaried position based on competitive pay grades.
- 100% company subsidized health & wellness spending account.
- Company subsidized mental health benefits from date of hire.
- 3 weeks paid vacation.
- Annual Performance Reviews.
- Participation in the Village Mini Business Program and other professional development opportunities.
- All the free ice cream you can eat while on shift & two free pints to take home per week.
- Employee discount to be used on product & merchandise.

**If we reach out, please expect an interview process which includes**:

- Initial phone screening interview with our Human Resources department.
- More comprehensive interview(s) with our Head of Customer Experience & representatives from our Management team.
- Reference chats with past employers or other contacts.

While we’d love to meet everyone who applies, we unfortunately do not have the capacity to do that, so only those who are short-listed will be contacted.

Thank you for taking the time to apply

**-**
- Village Ice Cream is an independently owned, local, premium small-batch ice cream producer and retailer in the heart of Calgary. Founded in 2012, Village has grown into five scoop shops in Calgary’s most energetic neighbourhoods, from University District to Bridgeland, Victoria Park, Marda Loop and Britannia Plaza._
- Our mission is to create vibrant neighbourhood hubs, and we won’t rest until we do. We are also focused on ‘doing good in our ‘hood’, and we’re committed to making a valuable impact in our city by pursuing partnerships with incredible community partners like Kids Cancer Care, Centre for Sexuality, and Pawsitive Match to mention a few._
- Village is a company where people who are creative, hard-working, friendly, honest, and open come to do great work. Every person at Village is here because their role is necessary. We do not have anyone twiddling their thumbs - every team member has a direct impact on our business. Lastly, we only hire people we can count on, so you can be certain that you’re joining a team of happy and competent team members._