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Lead Contents Restoration Technician

2 weeks ago

Niagara Falls, Canada On Side Restoration Full time

Have you ever wanted to be part of a team that makes a tangible difference in people’s lives? You can have the opportunity to go places and see things few others ever would when you join the On Side Army of champions as a Lead on the Cleaner / Packer team

**The Job - Lead Cleaner / Packer - Lead Contents Technicians**

At On Side, Cleaner Packers, also known as Contents Technicians show up every day with a can-do attitude and desire to help. This team does vital work helping clients save precious possessions and memories with empathy, compassion, and hard work. When disaster strikes, Contents Technician teams are deployed to restore order out of chaos and clean up the aftermath. Working on site and in the On Side warehouse means no day or disaster is ever the same.

The Lead on this team helps with the day-to-day on-site direction of the team. Leading communications with Clients, Project Managers, Adjusters and Trades, communication skills are a necessary requirement of the job.

**Lead Contents Technicians are responsible for**:

- Leading and providing direction to the team
- Communicating with cross-functional teams and clients
- Working with customers to restore personal and commercial items to pre-disaster state
- Packing and cataloging contents from disaster affected areas and creating inventory lists
- Pre and post construction cleaning
- Cleaning contents and structures
- Cleaning fabrics and têxtiles

**What you bring**:

- Industry knowledge and experience as a Contents Technician
- Experience and/or aptitude to lead a team right away
- You love people and have great communication skills
- An optimistic outlook and a real desire to help (must have initiative and be dependable)
- Exceptional organizational skills (must be able to assess a situation and communicate plan effectively)
- Physically fit (ability to lift, carry and pack boxes, move furniture and appliances) and willingness to follow all company safety requirements
- Reliability (on time and always prepared)
- Valid driver’s licence & clean drivers abstract
- Clean criminal record

Past industry experience that can translate into success in this job: Contents Technician, Lead Contents Technician, Contents Manager.

**Other stuff that’ll help you be successful**:

- You genuinely enjoy working with people in a team environment
- Ability to communicate effectively in English both written and verbal
- IICRC (valid or expired)

**Of Note**

Disasters can strike at any time so a rotating schedule of 24/7 after hours on-call work is a requirement.

**What’s in it for you?**

We’re an established company in a growing industry and we need awesome people We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

Pay: $23.00-$30.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Application question(s):

- Are you physically fit? Can you lift 50lbs and walk upstairs when required? Are you capable of repetitive heavy lifting? Moving equipment, furniture and boxes are the norm in this position so being physically capable is a requirement.
- Are you able to work a Rotating On-Call Schedule (Responding to emergency calls after business hours)? This is additional to scheduled daytime hours as per the schedule. Premium and overtime is paid.
- Restoration work can be dirty. Flooded basements and sewer backups are the norm. Are you able and willing to work in these conditions?
- Are you ready to take on responsibility as a Lead and have the confidence to start right away, OR, will you need more time to adjust to the role. Please explain.
- Do you consider yourself to be tech savvy? This position is 80% paperless and operating software, phones, tablets, etc will be mandatory.
- Are you a good communicator? This job requires in-depth discussions with homeowners and co-workers. Being patient and calm is a must.

Please describe your capability and attitude when dealing with all people:

- Tell us why you would be the best person for this Lead Contents Technician position.
- Are you able to work later than scheduled when required? A job may require an additional hour or two of overtime to be fully complete. Being available to work a bit extra to get the job done is helpful (vs returning the next day for a quick finish). Overtime is paid.

**Experience**:

- Encircle (Restoration Software App): 1 year (preferred)
- Cont