Service Advisor

3 days ago

Kamloops, Canada Kamloops Mazda Full time

_An excellent opportunity with a quickly growing, dynamic business looking for extra support for our busy Service Department_

The Cam Clark Auto Group is seeking a **Service Advisor** for our **Mazda **dealership Kamloops, B.C**. **location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

**You will be accountable for**:

- Greeting customers and offering excellent customer service from intake to release of their vehicles.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering phone calls and assisting walk-up customers.
- Determining and identifying car issues based on customer description and vehicle condition.
- Translating customer-reported problems to actionable work orders for technicians to complete.
- Ensuring that automotive work provided to customers meets company quality standards.
- Invoicing and collecting payment from customers for services rendered.
- Handling and resolving customer complaints regarding services.
- Maintaining customer records and entering data into computer databases.

**To be successful in this role, you must have**:

- A valid driver’s license and clean driver’s abstract.
- High School Diploma, G.E.D. or equivalent.
- DMS experience, specifically PBS is considered an asset.
- Attention to detail, prioritization skills and time management.
- Strong computer skills.
- Previous experience as a Service Advisor is preferred however, we are willing to train the right individual.

In this position, you can look forward to a rewarding pay plan structure along with paid vacation and extended health benefits

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Service Advisor: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)

Work Location: In person

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