Uav Support Technician

1 day ago

Burnaby, Canada Candrone Full time

Working in a fast-paced environment that is rapidly innovating and revolving around the robotics consultancy industry, the UAV Support Technician is a multi-faceted role that involves customer relations in conducting demos and training clients with specialized hardware. There is a mix of office and fieldwork (local and throughout North America) so an interest, ability and willingness to travel is required. This role is part of a small dynamic, highly collaborative team that is utilizing and learning about new technology to support our range of Lidar sensors and software solutions.

The UAV Support Technician is a highly skilled professional, ideally with in-field survey experience, excellent communication skills, capable of in-depth trouble shooting and problem solving and keen to assist our clients on a daily basis with respect to technical inquires.

**Key Responsibilities**
- Provide first line technical support to our customers
- Develop close working relationships with existing and new clients
- Analyze client data, systems and issues, identify technical problems and provide solutions
- Create and maintain knowledge base content and training materials
- Assist with installation and setup / troubleshooting drone equipment
- Prepare and maintain equipment; may include repairs
- Participate in sales call to provide technical guidance and consultation
- Prepare for outbound equipment rentals and ensure customer success throughout the rental period
- Plan and execute drone missions
- Communicate project progress to management effectively and regularly
- Assist with planning and flying UAV project missions with the service team
- Assist with troubleshooting software/hardware related questions from the sales team

**Qualifications**
- Bachelor’s Degree/Diploma or Certificate in technical disciplines preferred
- 1+ years of experience as an electronics repair or assembly technician
- Excellent troubleshooting and diagnosis skills
- Knowledge of electrical principles, using hand tools and measuring instruments
- Basic to intermediate soldering skills
- Transport Canada RPAS Advanced license an asset
- Valid Class 5 driver’s license

**Skills and Competencies**
- Highly motivated individual who works independently, but is also team oriented
- Good ability to shift focus between changing priorities
- Strong initiative and ability to manage time and projects independently
- Attention to detail and accuracy are required
- Excellent interpersonal, verbal, and written communication skills required
- Demonstrated commitment to client service
- Proficiency with Microsoft Suite

**Physical Requirements**
- Ability to operate machinery and power tools
- Ability to occasionally move up to 50 lbs in all directions

**About Us**:
Candrone is North America's largest and fastest growing robotics consultancy specializing in UAV (Unmanned Aerial Vehicle) solutions for Enterprise drone sales, consulting, rentals & training since 2009. We offer full stack solution from flying services, custom software, unique hardware, in depth training, and data processing services.

We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. We care about fostering an environment where personal and professional growth is just as important as business growth.

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