Base Manager

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.
Position Summary
Reporting to the Director of Commercial Services, the Thunder Bay Base Manager is responsible for providing direction and supervision to the operational functions of the Thunder Bay base, ensuring that customer satisfaction and on-time performance goals are not only met, but exceeded.
Personal Characteristics
- Highly flexible, with the ability to respond quickly in a dynamic environment
- Professional and respectful, with a positive work attitude
- Timely with a high level of commitment to on-time performance is essential
- Motivated with the ability to work independently and as part of a team
- Effective verbal and written communication skills
- High level of respect, understanding and regard for First Nations communities
- Able to think critically and act logically to evaluate situations and provide sound judgment
- Able to build and maintain lasting relationships with all departments, business partners and customers
- Strong leadership and supervisory skills
- Superior time management skills, multitasking skills and the ability to prioritize tasks
- High level of integrity, confidentiality and accountability
- Able to effectively train and develop personnel within their department
- Willing to take initiative to make personal and organizational improvements
- Able to deal with confidential information and documentation with discretion, sensitivity and tact
- Able to handle stressful situations in a calm and effective manner
- Customer Service-oriented with a commitment to exceptional service
- Strong attention to detail

Key Responsibilities and Accountabilities
- Oversee operations at Thunder Bay, including:

- Customer Service Agents
- Ramp Agents
- Vehicle maintenance
- Occupational health and safety requirements
- Coordinate service contracts, authorize expenses and approve payment for charges related to the requirements of the Thunder Bay base.
- Oversee daily operations in Thunder Bay and actively assist in creating irregular operations recovery plans.
- Use payroll system to schedule employee shifts and approve payroll.
- Coordinate mechanical and preventative maintenance work on equipment as per preventative maintenance manual, e.g. circulating pumps, air handling systems, refrigeration, etc.
- Identify and diagnose problems, coordinate and assign appropriate staff or contractors to replace or repair parts, test and make adjustments.
- Maintain and update preventative maintenance records for equipment and vehicles. Create new company-formatted forms for any new equipment and vehicles.
- Maintain and update Occupational Health and Safety records as required. Create new company-formatted forms as necessary.
- Represent the Company as necessary for operational and/or promotional purposes within the Ontario/Eastern Region:

- Maintain and develop relationships with local Airport Authorities, other airport tenants, corporate partners and service providers
- Act as company representative when meeting with outside contractors as required, e.g. Fire Department, Hydro, etc.
- Act as point of contact for tenants renting company property
- Provide planning and operational data to various managers, and suggestions to improve Company operations in the areas of staffing and on-time performance (OTP):

- Assist required third party services to provide scheduled, charter and training operations at the bases
- Assist with the preparation of quotes in response to requests for services to support third party customers at bases
- Oversee the effective and efficient scheduling and utilization of resources to support the scheduled, charter and training operations:

- Co-ordinate additional resources from other Company departments and/or third party providers to execute the operations
- Assist Charter Connexions in providing facility and staff resources to ensure that customer needs are met.
- Embrace Perimeter’s culture of safety, ens