Return Merchandise Authorization Specialist

1 week ago

Montréal, Canada Genetec Full time

**The team**:
Reporting to the Team Leader, the Return Merchandise Authorization Specialist is responsible for fulfilling and processing merchandise returns in a timely and accurate manner. This team works to investigate the reason a product is being returned by the customer, validates the issues discovered by the technical support team, and tries to correct the issues with the returned hardware.

**What your day will look like**:

- Receive RMA return in CRM/ERP system
- Investigate customer inquiries regarding orders, shipping, and returns
- Take appropriate actions to repair or replace products
- Distinguish discrepancies, issues, and/or improvements with internal departments, vendors, and manufacturers
- Resolve return discrepancies and order issues
- Complete special projects when assigned

**About you**:

- Bilingual with excellent communication skills in English and French
- Understanding of basic hardware functions
- At ease with different tools such as Great Plains, CRM, Excel, etc.
- Organized, detail oriented and motivated by a fast-paced environment
- Positive, assertive, confident, competitive with a tenacious attitude

**Great if you have**:

- Experience working with returns and inventory

**Let’s talk perks**:

- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer

Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself Genetec Culture

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