Client Services Support Worker

Atwell Centre: Pregnancy Options Support (Atwell) is a pregnancy care centre located in downtown Hamilton and Halton. We provide education, caring support and give practical assistance to women and their partners as they face important decisions about their unplanned pregnancy and sexual integrity. Our services consist of pregnancy options counselling, post-abortion recovery workshops, post-adoption grief counselling, male mentoring, a clothing room for maternity and children's clothing, and a community educational program, S.H.A.R.E. Atwell offers an environment where people make a difference in the lives of women, men, families, and students in our community.

**Position Overview**

Working within a multi-disciplinary team, the social worker provides individual and group services to women and men at Atwell Centre - Hamilton and Atwell Centre - Halton. The social worker is responsible for facilitating the Post Abortion Support (PAS) and Stabilization Counselling programs at both locations. This includes coordinating and facilitating grief groups for post-abortive women, as well as providing psychosocial and mental health assessments to Atwell Centre clients referred to the social worker by other centre personnel. The social worker will develop client-centred goals and treatment plans with clients based on the psychosocial assessments.

**Reporting structure**

Reports to: Centre Operations Director

Supported and guided by:
Centre Manager (Hamilton & Halton)
Nurse Manager (Hamilton & Halton)

**Other Details**
- Part-Time: 16 - 24 hours a week; min. 8 hours at each location.
- Start Date: As soon as possible
- Starting Hourly Pay Rate: $23 - $25/hour

**QUALIFICATIONS**
- Expresses full agreement with centre’s Purpose, Mission and Vision Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values.
- Expresses full agreement with Clinic’s _Code of Ethics and Professional Conduct_ and _Lifestyle Standards _Policy.
- Registered and in good standing with the Ontario college of their profession
- Working knowledge of coping techniques for stress, anxiety, depression, and trauma disorders, including CBT and mindfulness
- Ability to provide both individual and group counselling
- Experience in grief and crisis counselling
- Experience in spiritual counselling, advising, or mentorship
- Basic knowledge of the indicators of mental illnesses
- Knowledge of trauma theory
- Maintain accurate and timely records
- Ability to work independently with little supervision

**PERSONAL ATTRIBUTES**

**Pioneering**: Embraces the organization’s mission wholeheartedly recognizing the opportunity to exercise managerial courage in forging new pathways in community-based client care.

**Conscientious**: Pays keen attention to detail, ensuring practice complies with policy, and acts to enhance the quality of a professional and safe practice environment.

**Discerning**: Able to exercise sound judgement to ensure each client feels safe, supported and able to make autonomous decisions.

**Discreet**: Careful and circumspect in words and actions, including a commitment to respecting client confidentiality.

**Sensitive**: Care that is guided by conscious participation with clients using a number of relational skills including listening, questioning, empathy, mutuality, reciprocity, self-observation, reflection, and an awareness of emotional contexts.

**Compassionate**: Able to, in a relational context, notice another person’s pain, experience an emotional reaction to that pain, and act in some way to help ease or alleviate the pain.

**Objective**: Takes action to intentionally minimize the potential influence of personal values, beliefs and positional power on client assessment and care.

**Flexible**: Recognize how to adapt care to advance client values, interests, and ultimately, promote client health and well-being.

**Openness**:Explores and develops a range of possible alternatives and approaches for care with clients.

**Spirituality Leadership**:Speaks and acts in a way that exhibits a deep understanding of and commitment to Christian love and ethics and encourages others to do the same.

**KNOWLEDGE AND COMPETENCIES**

**Self-Regulation**: Demonstrates understanding of the social work profession as a self-regulating and autonomous endeavour as mandated by provincial legislation in the context of social work practice, self-regulation, and public protection.

**Expertise**: Uses a broad base of evidence-informed practice that incorporates research, clinical expertise, client preferences, and other available resources.

**Professional development**: Seeking and using new knowledge that may enhance, support, or influence competence in practice

**Spiritually mature**:Evidences clear practice of holistically integrating Christian doctrines, teaching and practices into daily living.

**Commitment to women’s health**: Motivated by the desire to ensure women have justice in their access to inform